Octavia Burns

• Enhanced delivery efficiency by optimizing time efficient routes and adhering to schedules.

•Enhanced warehouse productivity by accurately locating items, updating inventory records, and consolidating orders.

• Streamlined order retrieval process by implementing efficient organizational systems and prioritizing tasks.

• Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.

• Ensured safe transportation of packages with careful handling and secure storage methods.

• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.

• Exhibited comprehensive analytics and business intelligence knowledge by translating raw social data into actionable strategic output
• Analyzed search queries and referring domain reports to block non-qualified traffic and expand existing
• Monitored and reported upon news, developments, and insights, identifying opportunities for application and analysis.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services and company information.

• Auto Insurance Responded to timely claims; filed paperwork, communicated with policyholders, investigated liability Research, detailed, and substantiated each aspect of the claim, including building damage, contents, and extra living expense claims
• Responded to timely claims; filed paperwork, communicated with policyholders, investigated liability Research, detailed, and substantiated each aspect of the claim, including building damage, contents, and extra living expense claims
• Applied knowledge of policies and procedures to determine coverage, conduct investigation to determine liability, and conclude auto property and bodily injury claim hand.

• Authority Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
• Processed payments refunds and record important customer data, update recorded customer information, and de-escalate calls via active listening to identify needs and provide timely solutions
• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities requiring a transfer to a licensed representative.

• Greeted customers entering the store to ascertain what each customer wanted or needed Described product to customers and accurately explained details and care of merchandise
• Collaborated with the department leads and sales team leads to build effective teams and promote the customer experience
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Cashier with experience in stocking and organizing products and layout design