Octavia Dean
Wichita Falls,TX
Summary
Seasoned Small Business Owner experienced in operations management, business strategy, and financial oversight. Achieved business development initiatives and sales goals through effective leadership and strategic adaptation to emerging trends and technologies. Focused on delivering exceptional customer service and fostering team collaboration while managing diverse operational tasks.
Overview
1
1
Certification
8
8
years of post-secondary education
7
7
years of professional experience
Work History
Owner / Client Services Manager
The Braided Dollhouse
Wichita Falls, Tx
06.2022 - Current
- Facilitated client communication by answering questions, confirming appointments, setting expectations, and resolving concerns in a professional and customer-focused manner.
- Addressed service concerns and customer feedback, focusing on recovery and retention to maintain positive long-term client relationships.
- Managed customer service and administrative operations for independently operated beauty business, ensuring effective client communication, scheduling, invoicing, service coordination, and daily workflow.
- Maintain organized client and appointment records while balancing multiple deadlines, service requests, and changing scheduling needs.
- Utilized digital platforms and social media to enhance customer communication, manage inquiries, promote services, and drive repeat business.
Personal Care Assistant
Wichita Falls Home Health
Wichita Falls, Texas
10.2019 - 06.2022
- Provided personalized support to clients in a service-focused care environment, ensuring professionalism and responsiveness to individual needs.
- Communicated effectively with clients, families, and healthcare professionals to support coordinated care and timely follow-up.
- Ensured accuracy of client documentation and managed confidential information in compliance with organizational standards.
- Managed multiple responsibilities, showcasing strong organizational skills and effective interpersonal communication.
Education
Business Administration Coursework -
Vernon College
Wichita Falls, TX 08.2018 - 02.2022
High School Diploma -
Grandfield High School
Grandfield, OK 08.2012 - 01.2017
Skills
Customer Service Remote Communication Phone & Email Support Professional Communication Client relations Appointment Scheduling Data Entry CRM & Ticketing Systems Problem Solving Conflict Resolution Active Listening Multitasking Time Management Organization & Attention to Detail Service Management Billing Coordination Digital Literacy Microsoft Office Social Media Marketing Team Collaboration Adaptability High-volume support Customer confidentiality
- Customer confidentiality
- Service coordination
- Service management
- Appointment scheduling
Certification
- CPR Certified
- TABC Certified
- Food Handler Certified
Timeline
Owner / Client Services Manager
The Braided Dollhouse
06.2022 - Current
Personal Care Assistant
Wichita Falls Home Health
10.2019 - 06.2022
Business Administration Coursework -
Vernon College
08.2018 - 02.2022
High School Diploma -
Grandfield High School
08.2012 - 01.2017