Heather Jones
Wewahitchka,FL
Summary
Dedicated and dependable administrative professional with extensive experience in office administration, payroll, human resources, customer service, and remote work. Skilled at managing multiple priorities in fast-paced environments while providing exceptional customer service. Strong computer proficiency, excellent communication skills, and the ability to work independently or as part of a team. Committed to continuous learning and professional growth.
Overview
29
29
years of professional experience
Work History
Owner / Administrator
Owner
Wewahitchka, FL
02.2025 - Current
- Manage daily business operations
- Process payroll and maintain company records
- Schedule jobs and coordinate appointments
- Oversee marketing and customer communicationsProvide administrative support and business management.
Office Administrator
Quality Labor Management
Sanford, FL
02.2018 - 12.2025
- Processed payroll for multiple grant-funded program's
- Performed HR and administrative duties
- Managed employee timekeeping and records
- Delivered outstanding customer service
- Assisted the public and handled office operations
- Promoted from Office Clerk to Office Administrator based on performance
Apple Technical Advisor (Remote)
Concentrix
Jacksonville, FL
02.2016 - 12.2018
- Provided technical support for Apple customersTroubleshot iPhone, iPad, and Mac devices
- Resolved customer issues through phone support
- Maintained high customer satisfaction in a fast-paced remote environment
Customer Service Representative (Remote)
Asurion
Nashville, Tennessee
12.2012 - 02.2016
- Processed wireless insurance claims
- Assisted customers with policy questions and claim resolutions
- Delivered excellent customer service while working from home
Behavioral Health Technician
Florida Therapy
Panama City, Florida
03.2011 - 01.2012
- Provided behavioral support to elementary school students
- Maintained daily clinical documentation
- Worked with families, teachers, and school staff
Certified Nursing Assistant (Private Duty)
Raffields
Port Saint Joe, FL
03.2004 - 03.2011
- Provided compassionate in-home care
- Assisted with activities of daily living
- Monitored vital signs
- Prepared meals and maintained a clean, safe environment
Housekeeper
Joan Hanson
Port Saint Joe, FL
02.2002 - 03.2004
- Cleaned vacation rental properties
- Performed heavy lifting and travel between locations as needed
Certified Nursing Assistant
Bay St. Joseph Care Center
Port Saint Joe, FL
02.2000 - 02.2002
- Provided complete patient care
- Assisted with mobility, hygiene, feeding, and vital signs
- Maintained accurate patient documentation
- Operated Hoyer lifts and other patient care equipment
Secretary
Attorney P. Floyd
Port Saint Joe, FL
01.1999 - 02.2000
- Answered phones, Scheduled client appointments
- Performed filing and data entry
- Maintained office records
Cashier
Hungry Howies
Port Saint Joe, FL
01.1998 - 01.1999
- Operated cash register
- Took customer orders
- Prepared food
- Maintained cleanliness of the restaurant
Education
Medical Coursework (CNA, Phlebotomy Technician, And EKG Technician) - Medical
Gulf Coast State College
Port Saint Joe, FLPort St Joe High School
Port Saint Joe, FLSkills
- Office AdministrationPayroll ProcessingHuman Resources SupportCustomer ServiceRemote Work ExperienceScheduling & Calendar ManagementMicrosoft OfficeData EntryComputer ProficiencyTime ManagementTeam CollaborationProblem SolvingCommunicationOrganization
Timeline
Owner / Administrator
Owner
02.2025 - Current
Office Administrator
Quality Labor Management
02.2018 - 12.2025
Apple Technical Advisor (Remote)
Concentrix
02.2016 - 12.2018
Customer Service Representative (Remote)
Asurion
12.2012 - 02.2016
Behavioral Health Technician
Florida Therapy
03.2011 - 01.2012
Certified Nursing Assistant (Private Duty)
Raffields
03.2004 - 03.2011
Housekeeper
Joan Hanson
02.2002 - 03.2004
Certified Nursing Assistant
Bay St. Joseph Care Center
02.2000 - 02.2002
Secretary
Attorney P. Floyd
01.1999 - 02.2000
Cashier
Hungry Howies
01.1998 - 01.1999
Medical Coursework (CNA, Phlebotomy Technician, And EKG Technician) - Medical
Gulf Coast State College
Port St Joe High School