Octavia Fairley
Orlando,FL
Summary
Proven Master Stylist and Customer Service Expert, celebrated for elevating client experiences at Hair Outlet Exotic Hair Boutique through exceptional service and innovative styling techniques. Demonstrates strong product knowledge and organizational proficiency, leading to significant client retention and referral rates. Excels in fostering inclusive environments and enhancing team skills, underpinned by a commitment to continuous professional development.
Overview
18
18
years of professional experience
Work History
Master Stylist
Hair Outlet Exotic Hair Boutique
08.2021 - Current
- Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
- Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Shampooed, cut, and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
Customer Service Representative
Elegant Spaces Design
03.2020 - 09.2023
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Master Hairstylist
Taebangsllc
06.2016 - 08.2021
- Consistently received positive feedback from clients, leading to frequent referrals and repeat business for the salon.
- Improved workflow efficiency through timely inventory management, ensuring necessary tools and products were always available for use by all staff members.
- Performed precision haircuts and advanced color techniques for diverse clientele, resulting in high levels of customer retention.
- Continually expanded industry knowledge through participation in workshops, trade shows, and certification courses, enhancing service offerings to clients.
Customer Service Representative
Connextions
02.2007 - 11.2009
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Documented and detailed calls and complaints using call center's CRM database.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
Cosmetology
Paul Mitchell The School
Oviedo, FL03-2017
High School Diploma -
Dr Phillips High School
Orlando, FL05-2003
Skills
- Excellent customer service
- Strong product knowledge
- Reliable and punctual
- Organizational proficiency
Timeline
Master Stylist
Hair Outlet Exotic Hair Boutique
08.2021 - Current
Customer Service Representative
Elegant Spaces Design
03.2020 - 09.2023
Master Hairstylist
Taebangsllc
06.2016 - 08.2021
Customer Service Representative
Connextions
02.2007 - 11.2009
Cosmetology
Paul Mitchell The School
High School Diploma -
Dr Phillips High School
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