Octavia Frazier
North Charleston,SC
Summary
Detail-oriented and client-focused professional with proven experience in remote customer service, transcription, and data entry. Adept at handling sensitive data, resolving customer inquiries, and producing high-quality transcriptions under deadline pressure. Demonstrates strong written and verbal communication skills, a high level of discretion, and a commitment to exceeding performance metrics. Recognized for independent problem-solving, cross-functional collaboration, and the ability to thrive in virtual, fast-paced environments
Overview
11
11
years of professional experience
1
1
Certification
Work History
Transcriptionist
Daily Transcription
Remote
10.2022 - 08.2026
- Transcribed and edited audio files with a focus on grammar, formatting, and clarity.
- Used transcription tools and headsets to produce accurate written records.
- Applied strong listening skills to transcribe diverse audio content.
- Reviewed reports to ensure compliance with formatting and quality standards.
- Met strict deadlines while exceeding client quality expectations.
- Maintained confidentiality and handled sensitive material responsibly.
Data Entry Clerk
Condenex
Remote
10.2018 - 09.2020
- Entered, reviewed, and verified data across multiple systems with a focus on accuracy.
- Handled confidential records in line with industry and company regulations.
- Maintained productivity while ensuring data consistency and integrity.
- Recognized for consistently achieving “A” performance scores.
- Utilized Microsoft Office to manage and process information efficiently.
- Communicated with internal teams to clarify and verify data discrepancies.
Liaison / Remote Customer Support
Upwork
Remote
07.2015 - 09.2018
- Supported customer service operations using Zendesk to manage tickets and queries.
- Participated in building and organizing SharePoint resources.
- Managed inbound/outbound calls (100+ daily) to resolve customer concerns.
- Prioritized and analyzed data to improve service workflows.
- Completed a specialized project to streamline the company's data entry process.
- Collaborated with internal teams to enhance overall service quality.
Education
Some College (No Degree) - Business Management
Trident Technical College
South Carolina 06-2012
High School Diploma -
Garrett Academy of Technology
South Carolina 05-2011
Skills
- Adept at providing high level of customer services in every day work
- Outstanding interpersonal skills and great team sense to collaborate with key stakeholders
- Experienced in project management, budget management, and providing top consultancy
- Exceptional organization skills with the ability to prioritize and manage multiple tasks simultaneously
- Strong grip on scheduling and building operations, correspondence, and documentation
- Outstanding verbal and written communication skills with outstanding negotiation capabilities
- Strong analytical skills to understand customers’ problems and solution requirements
- Proficient with computer systems such as MS Office (Word, PowerPoint, and Excel)
- Ability to partner independently or in a large group at a varying pace
- Fast typing speed
Certification
South Carolina Sales Person License 2020 - 2025
Languages
English
Full Professional
Timeline
Transcriptionist
Daily Transcription
10.2022 - 08.2026
Data Entry Clerk
Condenex
10.2018 - 09.2020
Liaison / Remote Customer Support
Upwork
07.2015 - 09.2018
Some College (No Degree) - Business Management
Trident Technical College
High School Diploma -
Garrett Academy of Technology