Octavia Harris
Monaca,Pennsylvania
Summary
Positive, upbeat Customer Service Associate that brings more than 5 years of customer-facing experience in fast-paced and corporate settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain loyalty.
Overview
13
13
years of professional experience
Work History
Direct Care Aide
ICare Home Care Services
Aliquippa, PA
01.2023 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Personal Shopper
Instacart Shoppers
Beaver County, PA
06.2020 - Current
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Suggested comparable products to replace out-of-stock items.
- Greeted customers and answered product or service questions.
- Listened to customer needs to identify and recommend best products and services.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Asked store associates for help locating missing products.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Server/Concessions Cashier
RediHelp
Milwaukee, WI
06.2016 - 05.2020
- Cleaned and polished counters, equipment and tables.
- Opened and closed stand properly by turning on or shutting down machines and warming and storing food properly.
- Greeted customers, answered questions and provided food and drink recommendations.
- Prepared and promptly served food, beverages and desserts to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Operated cash registers, counted money and logged daily sales and expenditures.
Customer Service Rep/Cashier
Kmart
Milwaukee, WI
05.2015 - 07.2017
- Greet customers entering establishments.
- Collected payments and provided accurate change.
- Issued receipts, refunds, or credits, due to customers
- Trained new team members in cash register operation, stock procedures and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Answered customer questions and provided store information.
Product Assembler
Res Manufacturing
Milwaukee, WI
10.2013 - 04.2015
- Prepared products for shipment by packing, labeling and stacking boxes.
- Put together up to 1300 components during each shift.
- Followed safety and quality requirements every day.
- Completed daily logs and submitted reports on production activities.
- Assembled and completed products according to production schedules.
- Assessed work for errors or compliance issues and made corrections or modifications.
- Recorded and reported product damages and malfunctions for supervisor review.
Personal Care Worker
Home Care
Milwaukee, WI
01.2014 - 05.2014
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Supported bathing, dressing and personal care needs.
Transportation Coordinator/Professional School Bus Driver
Kindergarten Plus and Jared C. Bruce
Milwaukee, WI
08.2010 - 06.2013
- Picked up and dropped off all students in a timely and safe manor.
- Followed schedules and routes to maintain timely arrivals and departures.
- Maintained order and discipline on bus to prevent accidents or injuries.
- Performed routine bus maintenance and cleaning for ideal condition.
- Reconfigured routes to accommodate added or removed scheduled stops.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Assisted passengers in evacuation of bus in case of emergency.
- Reported delays, accidents or other traffic and transportation situations to supervisor.
- Reported bus malfunctions or repairs needed.
- Reported inappropriate and disruptive student behaviors to school administration.
- Cleaned and sanitized bus interiors to lessen germ spread.
Education
High School Diploma -
North Division High School
06.2005
Skills
- Compassionate client care
- Nutrition
- Meal preparation
- Housekeeping
- Medication administration
- Proper phone etiquette
- Cash management experience
- Client satisfaction
- Inbound and Outbound Calling
- Problem-solving abilities
- Courteous demeanor
- High-energy attitude
Timeline
Direct Care Aide
ICare Home Care Services
01.2023 - Current
Personal Shopper
Instacart Shoppers
06.2020 - Current
Server/Concessions Cashier
RediHelp
06.2016 - 05.2020
Customer Service Rep/Cashier
Kmart
05.2015 - 07.2017
Personal Care Worker
Home Care
01.2014 - 05.2014
Product Assembler
Res Manufacturing
10.2013 - 04.2015
Transportation Coordinator/Professional School Bus Driver
Kindergarten Plus and Jared C. Bruce
08.2010 - 06.2013
High School Diploma -
North Division High School
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