Octavia Howard
Saint Louis,MO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in communications, problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting consumer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Teacher Aide
Saint Louis Public Schools
09.2023 - 05.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Junior Educator
Saint Louis Science Center
08.2009 - 06.2020
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Data Collection
- Maintained precise records of all changes made to the database, guaranteeing accurate historical documentation.
- Streamlined data entry procedures for faster input and retrieval of information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
Education
Associates - Science of Business Administration
Colorado Technical University
12.2013
Masters - Accounting
Colorado Technical University
01.2020
Masters of Science - Business with Marketing
Colorado Technical University
01.2018
BA - Logistics
Colorado Technical University
01.2016
Skills
- Microsoft Suite
- Spreadsheet management
- Compiling data
- Identifying errors
- Critical thinking
- Adaptability
- Collaborative teamwork
- Types 45 wpm
Accomplishments
Cum Laude 2018- Colorado Technical University, MBA.
Affiliations
- Alumni Association of Colorado Technical University
Certification
Customer Experience Certification- Better Family Life, 2018.
Job Readiness Training Certificate- Better Family Life, 2010.
Timeline
Teacher Aide
Saint Louis Public Schools
09.2023 - 05.2024
Junior Educator
Saint Louis Science Center
08.2009 - 06.2020
Masters - Accounting
Colorado Technical University
Masters of Science - Business with Marketing
Colorado Technical University
BA - Logistics
Colorado Technical University
Associates - Science of Business Administration
Colorado Technical University
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