Octavia Jimenez
Glenn Heights
Summary
Accomplished professional specializing in project management and data analysis. Proven track record in optimizing processes and creating compelling presentations. Recognized for strong problem-solving abilities and effective teamwork.
Experienced with data analysis, project management, and strategic planning. Utilizes analytical skills to identify inefficiencies and recommend improvements. Track record of driving operational excellence and fostering collaborative team environments.
Knowledgeable [Desired Position] with expertise in analyzing and improving organizational processes. Delivered impactful solutions to streamline operations and enhance efficiency. Demonstrated strong skills in data analysis and project management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Management Analyst /Program Coordinator
USDA APHIS VS
03.2024 - 08.2025
- Increased operational efficiency and productivity by 30% through targeted initiatives.
- Enhanced program effectiveness by 20% following comprehensive evaluations of Center programs.
- Reduced project completion times by 25% through effective planning and process automation.
- Implemented automated Excel dashboards, boosting data accuracy and stakeholder engagement by 25% and 20%, respectively.
- Streamlined workflows to resolve operational issues, decreasing managerial intervention needs by nearly 40%.
Management and Program Analyst
Cyber Infrastructure Security Agency
03.2023 - 03.2024
- Created automated Excel scripts for project tracking, resulting in a 40% decrease in manual data entry.
- Produced engaging PowerPoint presentations summarizing project milestones, increasing management meeting engagement by 25%.
- Executed comprehensive project evaluations and analyses, yielding recommendations that improved productivity by 15%.
- Applied effective problem-solving techniques and teamwork to drive successful project completion.
Management and Program Assistant
Federal Aviation Administration
05.2020 - 03.2023
- Coordinated assignments effectively, driving a 30% gain in operational efficiency.
- Evaluated Center programs periodically, offering management recommendations that improved effectiveness by 20%.
- Reduced project completion time by 25% through efficient execution of administrative tasks.
Service Representative
Social Security Administration
05.2019 - 05.2020
- Streamlined management of 50 daily client inquiries on SSA laws, enhancing interaction effectiveness.
- Increased data accuracy by 20% via thorough updates of secure program eligibility information.
- Conducted 200 interviews annually, cutting processing time for client inquiries by 30%.
- Resolved 95% of complex eligibility issues through detailed research and law interpretation.
Financial Member Service Specialist/Consumer Loan Specialist
USAA
05.2014 - 10.2017
- Sustained uninterrupted operations by logging 20 hours of overtime weekly during peak workloads and catastrophe situations.
- Increased efficiency in handling inquiries by 15% through deep understanding of P&C insurance products.
- Partnered with vendors and internal teams to decrease turnaround times by 30%, ensuring smooth workflows.
Human Resource Specialist
US Army
08.2007 - 09.2012
- Delivered training programs on trauma-informed care and HR policies, resulting in 30% boost in operational efficiency.
- Implemented automated data-analysis tools that decreased manual processing time by 30%, accelerating response speed.
- Executed HR compliance audits, which streamlined record-keeping practices and improved action efficiency by 25%.
Education
Doctorate in Philosophy - Psychology
Capella University
Masters of Arts - Psychology
Ashford University
San Diego, CA08.2020
Bachelors of Arts - Psychology
Ashford University
San Diego, CA08.2019
Associates of Arts - Human Services
University of Phoenix
Phoenix, Arizona01.2013
Skills
- Microsoft Office Suite skills
- Project management software knowledge
- Google Workspace tools proficiency
- Database systems expertise
- Customer relationship management skills
- Data visualization expertise
- Team collaboration tools proficiency
- Graphic design software knowledge
Websites
Certification
- Program Manager
- 2025
Timeline
Management Analyst /Program Coordinator
USDA APHIS VS
03.2024 - 08.2025
Management and Program Analyst
Cyber Infrastructure Security Agency
03.2023 - 03.2024
Management and Program Assistant
Federal Aviation Administration
05.2020 - 03.2023
Service Representative
Social Security Administration
05.2019 - 05.2020
Financial Member Service Specialist/Consumer Loan Specialist
USAA
05.2014 - 10.2017
Human Resource Specialist
US Army
08.2007 - 09.2012
Doctorate in Philosophy - Psychology
Capella University
Masters of Arts - Psychology
Ashford University
Bachelors of Arts - Psychology
Ashford University
Associates of Arts - Human Services
University of Phoenix
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