Octavia Jones
Mobile,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take an added responsibilities to meet team goals. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
Mobile, AL
10.2023 - Current
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Access Care Representative (Temp)
USA Healthcare
Mobile
03.2023 - 10.2023
- Enhanced patient experience by efficiently managing appointments and addressing concerns.
- Streamlined communication between healthcare providers and patients for improved care coordination.
- Assisted in reducing wait times by effectively prioritizing and scheduling appointments.
- Contributed to higher patient satisfaction rates with prompt attention to inquiries and concerns.
- Collected and posted co-payments and explained patient financial responsibility to patients and family.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Behavioral Health Aide
AltaPointe Health Systems
Mobile, AL
03.2020 - 03.2023
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Reduced instances of crisis situations through consistent monitoring and early intervention techniques.
- Maintained accurate and up-to-date documentation, contributing to efficient treatment planning and progress tracking.
- Provided compassionate support for patients experiencing emotional distress or challenging behaviors, fostering a safe environment conducive to recovery.
- Facilitated group therapy sessions focused on coping skills, interpersonal communication, and emotional regulation, promoting overall well-being among participants.
- Developed rapport with patients from diverse backgrounds through empathetic listening and open communication, fostering trust essential for successful outcomes.
Water Treatment Specialist
Army National Gaurd
Atmore, AL
01.2015 - 01.2021
- Monitored and adjusted controls to maintain optimal water quality.
- Maintained water treatment equipment.
- Collected samples of gases, soil, water and other materials for testing.
- Optimized water levels in tanks and other systems for best flow and quality.
- Controlled operation of variety of water treatment plant equipment, including pumps, filters and chemical feed systems.
- Increased system efficiency by troubleshooting equipment malfunctions and implementing necessary repairs or upgrades.
Patient Access Representative
USA Healthcare
Mobile, AL
02.2019 - 03.2020
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Answered incoming calls, scheduled appointments and filed medical records.
Customer Service Cashier
The Home Depot Inc
Mobile, AL
04.2016 - 02.2019
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma -
Murphy High School
Mobile, AL05.2014
Skills
- Detail Oriented
- Phone and Email Etiquette
- Office Organization
- Computer Literacy
- Verbal and written communication
- Typing Skills
- Microsoft Word
- Microsoft Office
- Hospitality Experience
- Data Entry
Certification
Basic Life Support (BLS)
Timeline
Delivery Driver
Amazon
10.2023 - Current
Access Care Representative (Temp)
USA Healthcare
03.2023 - 10.2023
Behavioral Health Aide
AltaPointe Health Systems
03.2020 - 03.2023
Patient Access Representative
USA Healthcare
02.2019 - 03.2020
Customer Service Cashier
The Home Depot Inc
04.2016 - 02.2019
Water Treatment Specialist
Army National Gaurd
01.2015 - 01.2021
High School Diploma -
Murphy High School