Octavia Nettles
San Antonio,,TX
Summary
Driven by a results-focused approach, I honed my expertise in database management and customer service at leading firms including Goldman Sachs. Demonstrating exceptional attention to detail and problem-solving skills, I effectively managed large-volume data entry and navigated high-stress customer interactions, contributing to enhanced data accuracy and client satisfaction. I am eager to leverage my experience to support teams and improve operational efficiency within a dynamic organization.
Overview
5
5
years of professional experience
Work History
Goldman Sachs Career Accelerator, Participant
Goldman Sachs
03.2024 - 08.2024
- Relevant experience: Gained exposure to business processes and data management techniques used across different verticals.
- Collaborated with peers and professionals to gain insights into financial services operations, demonstrating strong organizational and analytical skills.
Technical Support Specialist
Tandem Diabetes Care Inc.
03.2023 - 06.2023
- Relevant experience: Gained proficiency in data entry, troubleshooting, and providing high-level customer service, with a focus on accuracy and attention to detail.
- Ensured compliance with HIPAA, enhancing privacy and data security.
Risk & Financial Advisory Intern
Deloitte
06.2021 - 09.2021
- Relevant experience: Worked with detailed case studies, presenting data-driven solutions and ensuring database accuracy.
- Assisted the risk management team by maintaining accurate financial records and performing data entry for risk analysis.
Customer Service Representative
Medtronic
08.2019 - 01.2020
- Relevant experience: Developed strong customer communication and data management skills in a high-volume environment.
- Maintained accurate client records and managed order data using SAP software while handling data entry tasks with a focus on real-time updates and order tracking.
Education
Bachelor of Science - Cybersecurity
McMurry University
Abilene, TX12.2025
Skills
- Data Entry (Alpha-numeric, large volume)
- Database Management
- Invoice Processing
- Customer Service
- Attention to Detail
- Microsoft Office Suite (Excel, Word)
- Troubleshooting
- Problem-Solving
Timeline
Goldman Sachs Career Accelerator, Participant
Goldman Sachs
03.2024 - 08.2024
Technical Support Specialist
Tandem Diabetes Care Inc.
03.2023 - 06.2023
Risk & Financial Advisory Intern
Deloitte
06.2021 - 09.2021
Customer Service Representative
Medtronic
08.2019 - 01.2020
Bachelor of Science - Cybersecurity
McMurry University
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