Octavia Piercy-Johnson
Summary
Customer Service Leader with over 10 years of experience in retail and hospitality environments. Delivered operational success through effective leadership, staff training, and efficient inventory management. Committed to enhancing team performance and providing exceptional customer service.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Assistant Supervisor
Comanche Spur Smoke Shop / Mazzio's Pizza
Lawton, OK
10.2025 - 04.2026
- Create employee schedules and coordinate staffing needs.
- Place inventory and supply orders.
- Oversee daily operations and ensure smooth workflow.
- Train and onboard new employees.
- Process credit card transactions and handle monetary instruments.
- Redeem coupons and promotions accurately.
- Deliver exceptional guest service and resolve customer concerns.
Lead Cashier
Comanche Spur Smoke Shop / Mazzio's Pizza
Lawton, OK
10.2023 - 10.2025
- Process customer transactions accurately and efficiently.
- Handle credit card payments, coupons, and monetary instruments.
- Provide excellent customer service and support.
- Assist with daily store operations and customer inquiries.
Housekeeper / Driver / Front Desk Associate
Brookridge Retirement Community
Lawton, OK
09.2022 - 05.2023
- Maintained cleanliness and organization throughout the facility.
- Ordered supplies and monitored inventory levels.
- Transported residents to appointments and assisted with errands.
- Answered phones and provided front desk support.
Lead Sales Associate / Key Holder
Lane Bryant
Lawton, OK
11.2014 - 06.2020
- Delivered outstanding customer service.
- Operated cash registers and processed transactions.
- Assisted with inventory management and stock replenishment.
- Performed data entry and administrative tasks.
- Prepared bank deposits and handled store opening/closing duties.
- Answered customer calls and assisted with merchandise orders.
Cashier / Customer Service Representative
P.L.I.A.
Cache, OK
04.2011 - 05.2014
- Assisted customers and resolved inquiries.
- Processed sales transactions.
- Answered phones and completed data entry tasks.
- Managed inventory and stock organization.
- Prepared bank deposits.
Cosmetologist
Red 7 Ink
Cache, OK
11.2007 - 08.2011
- Provided hair cutting and styling services.
- Scheduled client appointments.
- Managed inventory and product supplies.
- Delivered excellent customer service.
Cashier / Customer Service Associate
C.M.I.A.
Cache, OK
02.2010 - 03.2011
- Assisted customers and accepted donations.
- Sorted and organized clothing items.
- Maintained a clean and organized work environment.
Job Coach
Community Access
Lawton, OK
08.2010 - 02.2011
- Facilitated development of daily living skills for clients to enhance self-sufficiency.
- Monitored and assessed client progress to tailor support strategies effectively.
- Coached clients in learning and executing job-related tasks to improve employability.
- Provided support to clients in developing daily living skills in a structured environment.
Education
Some College (No Degree) - Family And Child Studies
Cameron University
Lawton, OK 01.2019 - 05.2022
Cosmetology License -
Eve's College of Hairstylist
Lawton, OK 08.2006 - 10.2007
Phlebotomy Training
Great Plains Vo-Tech
Lawton, OK 01.2005 - 01.2005
High School Diploma -
Lawton High School
Lawton, OK 08.2001 - 01.2003
Skills
- Team Leadership & Supervision
- Staff Training and Onboarding
- Customer Service
- Guest Relations
- Customer Engagement
- Scheduling
- Order Processing
- Data Entry
- Inventory Management
- Financial Reporting
- Budget Oversight
- Revenue Management
- Resource Allocation
- Problem Solving
- Time Management
- Communication Strategies
Certification
Cosmetology License
Optional Objective Statement
Seeking a supervisory, customer service, retail, hospitality, or administrative position where I can utilize my leadership experience, customer service skills, and operational knowledge to contribute to organizational success.
Timeline
Assistant Supervisor
Comanche Spur Smoke Shop / Mazzio's Pizza
10.2025 - 04.2026
Lead Cashier
Comanche Spur Smoke Shop / Mazzio's Pizza
10.2023 - 10.2025
Housekeeper / Driver / Front Desk Associate
Brookridge Retirement Community
09.2022 - 05.2023
Some College (No Degree) - Family And Child Studies
Cameron University
01.2019 - 05.2022
Lead Sales Associate / Key Holder
Lane Bryant
11.2014 - 06.2020
Cashier / Customer Service Representative
P.L.I.A.
04.2011 - 05.2014
Job Coach
Community Access
08.2010 - 02.2011
Cashier / Customer Service Associate
C.M.I.A.
02.2010 - 03.2011
Cosmetologist
Red 7 Ink
11.2007 - 08.2011
Cosmetology License -
Eve's College of Hairstylist
08.2006 - 10.2007
Phlebotomy Training
Great Plains Vo-Tech
01.2005 - 01.2005
High School Diploma -
Lawton High School
08.2001 - 01.2003