OCTAVIA REYNOLDS
CRANDALL
Summary
Dedicated and results-driven logistics professional with more than 16 years of experience in transportation operations, dispatch coordination and customer service. Seeking to leverage my expertise in driver scheduling, logistics planning, problem-solving, and operational efficiency to contribute to an organization committed to excellence. Recognized for strong communication, leadership, and the ability to make sound decisions in fast-paced environments while delivering exceptional service.
Overview
18
18
years of professional experience
Work History
Feeder Specialist
United Parcel Service
10.2008 - 05.2026
- Responsible for managing customer package flow needs daily.
- Coordinates schedules and package information for drivers. The Feeder Dispatch Specialist responds to special customer requests and adjusts driver schedules as needed.
- Reviews customer requests to accurately plan driver schedules.
- Discusses customer needs with drivers to ensure they have sufficient information.
- Communicates adjustments to customer requests to ensure packages are accounted for and serviced in a timely manner.
- Reviews customer trailer requests to confirm drivers have appropriate vehicles.
- Assigns package loads and tractors to drivers to meet service goals.
- Reviews and analyzes data (volume, missed packages, delivery failures) to create plans maximizing Dispatch results.
- Tracks modifications (new customers, new locations, additional loads) to incorporate into future Dispatch plans.
- Checks driver staffing reports weekly to assign an appropriate number of drivers for fulfilling transportation needs.
- Completes volume reports to communicate projected transportation flows for the next shift.
- Active listening focusing on what the customer is saying, asking clarifying questions, and showing understanding.
- Monitored package quality control to minimize errors and enhance efficiency in processing.
- Implemented process improvements that streamlined package handling operations, reducing delays.
- Led team meetings to discuss workflow challenges and identify solutions for operational enhancements.
- Analyzed daily performance metrics to drive continuous improvement initiatives within the team.
- Coordinated with management to develop training programs focused on safety compliance and efficiency best practices.
- Promoted a positive workplace culture through effective communication, teamwork, and problem-solving skills.
- Demonstrated adaptability in handling various tasks such as operating different types of feeders, loaders, or conveyors according to production requirements.
- Reviewed completed orders for quality and accuracy.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Assisted in training new employees on proper feeder operation procedures for optimal performance.
- Facilitated timely order fulfillment by consistently meeting or exceeding production quotas while maintaining strict quality control measures.
Education
High School Diploma -
Mesquite Academy
03-2008
Associate of Applied Science - Diagnostic Medical Sonography
Eastfield College
Mesquite, TX05-2028
Skills
- Problem-solving
- Teamwork
- Strong work ethic
- Analytical and quantitative skills
- Communication Skills
- Project management
- Time management
- Critical thinking
- Customer service
- Research skills
COMMUNICATION
- Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate.
- Clear and concise communication by explaining information in a straightforward and easy-to-understand way.
- Empathy making myself relatable, understanding, and sharing the feelings of the customers to build a genuine relationship.
- Positive language when phrasing and a friendly tone to create a welcoming environment.
- Staying calm and composed especially when dealing with upset customers.
- Coming up with innovative solutions to resolve issues quickly and effectively.
- Adjusting to different customer personalities, needs, and expectations.
- Willingness to learn by being open to new techniques, products, and approaches as customer service evolves.
- Handling multiple customer interactions, tasks, or systems at once.
LEADERSHIP
- Having integrity, self-awareness, courage, respect, compassion, and resilience. Learning agile and flex my influence while communicating the vision, showing gratitude, and collaborating effectively.
- Inspiring and motivating others by articulating vision and goals, actively listening team members, and providing constructive feedback.
- Analyzing information to make informed decision that align with long-term goals.
- Weighing pros and cons and considering potential outcomes to make sound choices, even under pressure
- Navigating and resolving conflicts in a way that respects all parties and maintains team cohesion.
- Demonstrating integrity, responsibility, and a strong work ethic, setting a positive example for others to follow.
- Taking responsibility for the outcomes of team projects, whether they are success or areas for improvement.
- Recognizing team members strengths and assigning tasks that align with their skills, fostering growth and efficiency.
- Providing guidance, training, and support to help team members develop their skills and achieve their career goals.
- Thinking ahead developing strategies that align with the organization’s mission and goals.
Timeline
Feeder Specialist
United Parcel Service
10.2008 - 05.2026
High School Diploma -
Mesquite Academy
Associate of Applied Science - Diagnostic Medical Sonography
Eastfield College