Octavia Scarboro
Brooklyn,NY
Summary
Professional with a proven track record at NYC Transit Authority, adept in management & leadership and Microsoft Office. Excelled in roles requiring problem-solving, communication, and meticulous attention to detail. Achieved significant improvements in operational efficiency and customer satisfaction, demonstrating a goal-driven approach and high call volume proficiency.
Overview
14
14
years of professional experience
Work History
Associate Cashier I
NYC Transit Authority
Flushing, NY
08.2022 - Current
- Performed revenue operations under direct supervision, including handling, sorting, counting, packaging, and tracking currency (coins, bills, checks, vouchers, and fare media) collected daily from buses and subways.
- Operated high-production machinery to process currency, encode fare media, and verify currency counts against documentation to ensure accuracy.
- Prepared financial proofs, recorded data, and identified discrepancies for reporting.
- Managed physical cash-handling tasks such as weighing, sealing, lifting, and transporting cash boxes, coin bags, and fare media, regularly handling loads of up to 50 pounds.
- Maintained compliance with security protocols, working within surveillance-monitored environments, alongside metal detectors, and armed security.
- Utilized strong attention to detail and manual dexterity in fast-paced, noise-regulated settings, including pushing and pulling heavy carts for currency transport.
Fulfillment Associate
Amazon
01.2021 - 01.2022
- Loaded and unloaded merchandise from trucks, ensuring safe and efficient handling of goods.
- Retrieved and picked inventory items to fulfill orders, accurately packing products for shipment.
- Replenished shelves, organized inventory, and maintained a clean, orderly workspace to support efficient operations.
- Inspected merchandise for damage or defects, reporting issues to ensure product quality standards.
- Read and completed work orders, recording inventory data to track stock levels, and order accuracy.
- Assisted customers with inquiries, and effectively resolved escalated complaints to ensure satisfaction.
Front desk Associate
Blink Fitness
01.2019 - 01.2020
- Greeted and assisted guests during check-in and check-out, providing a welcoming and professional first point of contact.
- Managed guest inquiries, reservations, and communication channels via phone, email, and in-person interactions.
- Processed payments accurately, maintained detailed records, and ensured the confidentiality of guest information.
- Coordinated with other departments to fulfill guest requests, enhancing overall service efficiency and guest satisfaction.
- Maintained a clean, organized front desk area to create a positive, professional environment.
Customer Service Representative
Municipal Credit Union
01.2018 - 01.2019
- Responded to member inquiries via phone, providing prompt and professional assistance to address requests and concerns.
- Processed a variety of member transactions, including releasing check holds, handling loan applications, and updating account information.
- Conducted outbound calls to follow up on member referrals, strengthening relationships, and supporting business growth.
- Logged and tracked all member interactions to ensure accurate records, and support continuous service improvement.
- Consistently met service goals, including call quality, efficiency, and average talk time targets.
- Maintained up-to-date knowledge of MCU products, services, policies, and procedures to provide accurate information and guidance.
- Performed member interviews to assess needs and recommend suitable financial solutions.
- Cross-sold additional products and services to enhance member satisfaction, and support organizational goals.
Teller
Municipal Credit Union
01.2016 - 01.2018
- Processed a wide range of financial transactions, including deposits, withdrawals, loan payments, and check/share draft cashing with accuracy and efficiency.
- Accurately entered deposits into computer systems, ensuring up-to-date and precise account records.
- Maintained cash handling accuracy by counting, verifying, and packaging coins and currency, and consistently balancing cash drawers at the end of each shift.
- Delivered exceptional member service by promptly responding to inquiries, addressing requests, and recommending tailored financial products and services.
- Assisted members with opening and closing accounts while ensuring strict compliance with internal policies and procedures.
- Verified members' identities and documentation to uphold security protocols and prevent fraudulent activities.
- Ensured adherence to regulatory requirements, including MCU policies, BSA (Bank Secrecy Act), and SAR (Suspicious Activity Report) protocols.
- Performed additional responsibilities such as preparing journal entries, verifying large negotiable items, and processing the sale of money orders and travelers' checks.
Head Teller
David’s Financial
01.2011 - 01.2016
- Delivered exceptional customer service by creating a friendly, welcoming environment, addressing inquiries, and resolving account-related issues efficiently.
- Accurately processed routine financial transactions, including check cashing, money order issuance, and other monetary services, ensuring compliance with company policies.
- Identified customer needs and referred them to appropriate financial products and services to support business growth and enhance customer satisfaction.
- Collaborated effectively with branch team members to ensure seamless daily operations and a consistently positive customer experience.
Education
Associate Degree - Pharmacy Technician, Finance
ASA College
New York, NY01.2013
High School Diploma - Sports Management, Business
High School of Sport Management
Brooklyn, NY01.2009
Skills
- Management & Leadership
- Problem Solving & Communication
- High Call Volume Proficiency
- Accuracy & Detail-Oriented
- Microsoft Office Proficiency
- Goal-Driven & Organized
Personal Information
Title: Customer Service Representative
Timeline
Associate Cashier I
NYC Transit Authority
08.2022 - Current
Fulfillment Associate
Amazon
01.2021 - 01.2022
Front desk Associate
Blink Fitness
01.2019 - 01.2020
Customer Service Representative
Municipal Credit Union
01.2018 - 01.2019
Teller
Municipal Credit Union
01.2016 - 01.2018
Head Teller
David’s Financial
01.2011 - 01.2016
Associate Degree - Pharmacy Technician, Finance
ASA College
High School Diploma - Sports Management, Business
High School of Sport Management