Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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OcTavia Simmons

Summary

Highly motivated business professional with two years of entrepreneurial experience. Knowledgeable operations specialist with fifteen years of experience with a large MRO supplier. Understanding the need to build brand loyalty. Proficient in customer service, active listening, and analytical problem-solving skills.

Overview

17
17
years of professional experience

Work History

Franchise Owner

Five Star Painting of Decatur
12.2021 - 12.2023
  • Performed the sales process for interior and exterior painting services to both residential and commercial customers within designated territory
  • Hired and managed painting crews to fulfill painting jobs
  • Responsible for purchasing and delivering supplies needed on worksites
  • Worked with multiple vendors for best pricing
  • Acted as the project manager on each job to ensure all work was completed accurately.

Customer Information Specialist

McMaster-Carr Supply Co.
01.2018 - 12.2019
  • Created and managed approximately 75 new customer databases daily
  • Ensured all shipping/receiving documents and functions were completed accurately and timely
  • Researched new business opportunities for continued growth within the market
  • Analyzed and resolved work problems or assisted teammates in solving work issues
  • Entered information in a timely manner to meet organization level standards
  • Answered questions regarding delivery options or customer billing.

Operations Specialist Trainer

McMaster-Carr Supply Co.
12.2014 - 12.2018
  • Trained new hires and interdepartmental transfers on how to enter orders into the company's CRM
  • Created and updated training materials to ensure best practices were followed when entering customer purchase orders
  • Provided effective feedback and motivation to trainees expressing that strong attention to detail would lead to the ultimate success for their new role
  • Communicated daily with management on trainee progress and sought guidance for best learning practices for each individual.

Operation Specialist

McMaster-Carr Supply Co.
01.2007 - 12.2014
  • Processed and entered an average of 120 orders into the company CRM daily
  • Entered data with speed and efficiency to ensure order accuracy and timely delivery
  • Responded to email correspondence in a timely manner
  • Communicated and collaborated with departments to solve operational issues
  • Used problem-solving skills to ascertain customer needs
  • Answered questions about products in catalog/website or order inquiries from customers.

Education

Bachelor of Science - Business Administration

Alabama State University
Montgomery, AL

Master of Business Administration -

Elmhurst College
Elmhurst
05.2019

Skills

  • Microsoft Word, Excel, PowerPoint, Google Drive, Adobe Suite
  • Operations Management
  • Vendor Relationship Management
  • New Business Development
  • Brand Compliance
  • Bookkeeping
  • Attention to Detail
  • Driven and Determined
  • Customer Service
  • Employee Training
  • Project Management
  • Sales Development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Franchise Owner

Five Star Painting of Decatur
12.2021 - 12.2023

Customer Information Specialist

McMaster-Carr Supply Co.
01.2018 - 12.2019

Operations Specialist Trainer

McMaster-Carr Supply Co.
12.2014 - 12.2018

Operation Specialist

McMaster-Carr Supply Co.
01.2007 - 12.2014

Bachelor of Science - Business Administration

Alabama State University

Master of Business Administration -

Elmhurst College

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OcTavia Simmons