Octavia Vaden
King,NC
Summary
Highly motivated professional with experience providing exceptional customer service in a health care setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations.
Overview
5
5
years of professional experience
Work History
Patient Service Representative 1
Atrium Wake Forest Baptist Health
12.2022 - Current
- Performed patient registration and scheduling in a fast paced environment with accuracy and efficiency.
- Demonstrated strong customer service skills by greeting patients, providing directions, and answering questions.
- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
- Verified patient information to ensure accuracy prior to appointment check in.
Waitress/Bartender
East Coast Wings + Grill
06.2019 - 12.2022
- Maintained a positive, customer first attitude.
- Greeted, seated, and served customers in a section of 8 tables in a high volume restaurant.
- Provided prompt, exceptional customer service while ensuring orders were completed and accurate.
- Managed weekly schedule for restaurant staff.
- Interacted daily with customers to resolve problems.
- Build and maintain good rapport with customers using active listening skills.
Customer Service Representative
Walmart
12.2019 - 04.2021
- Effectively articulated customer needs through active listening.
- Assisted customers throughout the store with products and needs.
- Established a good rapport with customers using positive language.
- Responded promptly and professionally to customer inquiries.
Education
High School Diploma -
West Stokes High School
King, NC01.2020
Skills
- Verbal & Written Communication
- Detail Oriented
- Social Perceptiveness
- Active Listening
- Problem Solving
- Patience
- Patient Registration
- Payment Collection
- Directing Callers
- Encompass Super User
Timeline
Patient Service Representative 1
Atrium Wake Forest Baptist Health
12.2022 - Current
Customer Service Representative
Walmart
12.2019 - 04.2021
Waitress/Bartender
East Coast Wings + Grill
06.2019 - 12.2022
High School Diploma -
West Stokes High School
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