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Lexys Baker
Claremore,OK
Work Preference
Summary
Motivated Business Administration student with 4+ years of experience in healthcare support, administrative coordination, and customer service. Skilled in patient relations, appointment scheduling, and managing operations in fast-paced environments. Strong background in communication, data management, and team collaboration. Seeking an entry-level marketing or business role to leverage administrative and customer engagement skills.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Patient Service Representative
Utica Park Clinic at Bailey Medical Center
Owasso, Ok
03.2025 - 05.2026
- Manage high-volume inbound calls, assisting patients with scheduling, services, and general inquiries
- Schedule, reschedule, and confirm appointments with accuracy and efficiency
- Maintain and update patient records in EMR systems, ensuring data accuracy and compliance
- Coordinate communication between patients, physicians, and medical staff
- Support front-desk operations and patient flow in a fast-paced clinical environment
- Ensure compliance with HIPAA regulations and patient confidentiality standards
Nurse Technician/Clinical Secretary
The Children’s Hospital at Saint Francis
Tulsa, Ok
08.2023 - 01.2025
- Provided direct patient care, assisting with activities of daily living (ADLs)
- Monitored patient vitals and reported changes to nursing staff
- Managed appointment scheduling and maintained accurate patient records
- Checked patients in/out and verified insurance and documentation
- Delivered administrative and front-desk support in a high-volume healthcare setting
Cook/Receptionist
The Club at Forest Ridge
Broken Arrow, Ok
04.2021 - 03.2024
- Delivered high-quality customer service in both kitchen and front-desk roles
- Managed order preparation and ensured accuracy and presentation standards
- Answered phones, directed inquiries, and assisted members and guests
- Supported administrative tasks and maintained communication systems
Certified Nursing Assistant (CNA)/Administrative Assistant/Receptionist
Life Senior Services
Tulsa, Ok
05.2022 - 07.2023
- Assisted patients with mobility, hygiene, and daily care needs
- Recorded and reported patient vitals and observations
- Provided administrative support including scheduling, data entry, and records management
- Answered phones, greeted visitors, and maintained office organization
- Followed infection control and patient safety protocols
- Maintained compliance with healthcare safety regulations
Education
Associate Degree - Business Administration
Tulsa Community College
Tulsa, OK12.2026
High School Diploma - undefined
Broken Arrow High School
Broken Arrow, OK05.2022
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Google Workspace
- Appointment Scheduling Software
- Electronic Medical Records (EMR) Systems
- Data Entry & Record Management
- Verbal & Written Communication
- Customer Service & Client Relations
- Time Management & Multitasking
- Team Collaboration
- Leadership & Problem Solving
- HIPAA Compliance
- CPR & First Aid Certified
- Regulatory Compliance
- Workplace Safety Awareness
- Risk Identification
- Documentation & Reporting
- Policy Adherence
- Insurance verification
- Insurance verifying
- Customer service
- Reliable team player
- Documentation
- Healthcare ethics
Certification
- Certified Nursing Assistant (CNA)
- CPR & First Aid Certified
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Service Representative
Utica Park Clinic at Bailey Medical Center
03.2025 - 05.2026
Nurse Technician/Clinical Secretary
The Children’s Hospital at Saint Francis
08.2023 - 01.2025
Certified Nursing Assistant (CNA)/Administrative Assistant/Receptionist
Life Senior Services
05.2022 - 07.2023
Cook/Receptionist
The Club at Forest Ridge
04.2021 - 03.2024
High School Diploma - undefined
Broken Arrow High School
Associate Degree - Business Administration
Tulsa Community College