Shuntae Bennett
Birmingham
Summary
Dedicated and detail-oriented healthcare professional with over six years of experience in patient services, healthcare administration, and food & nutrition services. Proven ability to manage patient accounts, coordinate appointments, process medical documentation, and deliver excellent patient care. Adaptable team player with strong administrative, organizational, and customer service skills. Compassionate Patient Service Representative known for high productivity and efficient task completion. Skilled in patient scheduling, record keeping, and front desk management. Excels in communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare team efficiency.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
UAB
Birmingham
03.2022 - Current
- Check patients in and out, verify demographics, and update patient records; answer phone calls, schedule patient appointments, and manage patient accounts.
- Complete insurance forms, obtain patient data, and ensure HIPAA compliance.
- Check patients in and out, verify demographics, and update patient records.
- Handled insurance verification and updated patient billing information.
- Managed patient inquiries through phone and in-person interactions.
- Collaborated with healthcare providers to facilitate patient care coordination.
Diet Clerk/ Patient Service Assoiciate
UAB Medicine
Birmingham
09.2018 - 03.2022
- Reviewed diet orders and menus from hospital units, and tallied portions for general and soft diets.
- Processed new diets and changes promptly to meet patients' needs.
- Greeted patients courteously, assisted with meal trays, and ensured accurate dietary records.
- Filed and maintained important documents in compliance with department standards.
- Communicated effectively with kitchen staff regarding special dietary requests.
Cold Kitchen Chef/ Banquet Preparation
Sheraton Hotel & Resorts
Birmingham
01.2014 - 05.2021
- Created and prepared exceptional cuisine for the cold kitchen sections of banquet and outlet menus.
- Supervised food preparation, quality control, equipment maintenance, and cleanliness.
- Maintained high standards of presentation and safety in all kitchen operations.
- Developed seasonal menu offerings based on customer preferences and ingredient availability.
Education
Associate of Science - Healthcare Administration
Brown Mackie College
Birmingham, AL09-2017
High School Diploma -
P.D.Jackson-Olin High
Birmingham, Al 05-2009
Skills
- Patient registration and scheduling
- Insurance forms and medical documentation
- Dietary services and nutrition assistance
- Healthcare administration
- Customer service and communication
- Data entry and record management
- Microsoft Office Suite (Word, Excel, Outlook)
- HIPAA compliance
- Appointment coordination
- Team collaboration
- Attention to detail
Timeline
Patient Service Representative
UAB
03.2022 - Current
Diet Clerk/ Patient Service Assoiciate
UAB Medicine
09.2018 - 03.2022
Cold Kitchen Chef/ Banquet Preparation
Sheraton Hotel & Resorts
01.2014 - 05.2021
Associate of Science - Healthcare Administration
Brown Mackie College
High School Diploma -
P.D.Jackson-Olin High