G N O N G L A A G B E D E
Portland,ME
Summary
Healthcare administration graduate with patient-centered caregiving and customer-service experience across home health and front-desk operations. Skilled in HIPAA-compliant documentation, EHR navigation, and Microsoft Office; bilingual in French. Proven ability to educate families and maintain regulatory compliance.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
MaineHealth - Maine Medical Center
Portland, ME
10.2025 - Current
- Explained admitting procedures and obtained signatures on admission, clinical and financial forms.
- Identified insurance payer sources and verified insurance coverage.
- Collected copayments and deductibles in alignment with insurance coverage.
- Answered department telephone calls and politely provided information and assistance.
Customer Service Representative
Pratt Abott
Portland, ME
06.2025 - 10.2025
- Provided excellent dry cleaning services and resolved customer complaints in a timely manner.
- Assisted customers with ordering, billing, returns, exchanges, and technical support.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Caregiver
Berkissou Aging Care
San Diego, CA
02.2024 - 03.2025
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Educated families about available resources for home health care services in the local community.
Amazon Associate
Amazon
San Diego, CA
02.2022 - 01.2024
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Trained new associates on store operations, policies, and procedures.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Bachelor of Science - Healthcare Administration
American Public University System
06.2025
Skills
- Knowledge of HIPAA and patient privacy standards
- Familiar with Electronic Health Record (EHR) systems
- Basic medical billing and coding understanding
- Scheduling and appointment coordination
- Customer service and patient communication
- Strong written and verbal communication
- Teamwork and collaboration
- Microsoft Office Suite (Word, Excel, Outlook)
- Workplace safety
- Attention to detail
- Customer interaction
- Multitasking and organization
Languages
French
Timeline
Patient Service Representative
MaineHealth - Maine Medical Center
10.2025 - Current
Customer Service Representative
Pratt Abott
06.2025 - 10.2025
Caregiver
Berkissou Aging Care
02.2024 - 03.2025
Amazon Associate
Amazon
02.2022 - 01.2024
Bachelor of Science - Healthcare Administration
American Public University System