Eileen Ramos
Bonney Lake,WA
Summary
Dedicated patient service representative with extensive experience in healthcare administration and customer service. Achieved significant improvements in patient satisfaction ratings and minimized billing errors through effective communication and meticulous management of patient records and insurance verifications. Actively enhancing skills with a trade school certification in billing and coding.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Cardiac Study Center
Bonney Lake, WA
07.2025 - Current
- Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
- Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
- Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
- Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings
- Assisted with the check-in process by verifying patient demographics, collecting co-pays, and explaining office policies
- Managed incoming/outgoing correspondence such as emails, faxes, and mail to ensure timely communication between patients and healthcare professionals
- Educated patients on available resources such as online portals or mobile applications for accessing test results or scheduling appointments
- Performed administrative tasks including filing documents, organizing charts, maintaining inventory of office supplies, etc.
Patient Access Representative
Puyallup Tribal Health Authorities
Tacoma, WA
09.2023 - 04.2025
- Greeted and checked in patients, ensuring accurate collection of demographic and insurance information
- Scheduled patient appointments, coordinating with healthcare providers to optimize scheduling efficiency
- Verified insurance coverage and obtained necessary authorizations for medical procedures, reducing claim denials by XX%
- Collaborated with healthcare team to ensure timely delivery of quality care to patients
- Performed pre-registration activities for upcoming surgeries or procedures, ensuring all necessary documentation is complete
- Managed high call volumes in a fast-paced environment while maintaining excellent customer service standards
- Developed strong relationships with patients through effective communication and empathetic support during their healthcare journey
- Ensured compliance with HIPAA regulations when handling sensitive patient information
- Provided exceptional customer service by addressing patient concerns and resolving issues promptly and professionally
- Developed and maintained positive relationships with insurance companies, facilitating smooth claims processing
Patient Access Representative
Conifer Health Solutions
Enumclaw, WA
06.2023 - 09.2023
- Greeted and checked in patients, ensuring accurate collection of demographic and insurance information
- Verified insurance coverage and obtained necessary authorizations for medical procedures, reducing claim denials by XX%
- Educated patients on financial responsibilities, explaining billing processes and payment options
- Maintained electronic medical records (EMR) system accuracy by updating patient information and documenting interactions
- Collaborated with healthcare team to ensure timely delivery of quality care to patients
- Performed pre-registration activities for upcoming surgeries or procedures, ensuring all necessary documentation is complete
- Conducted financial screenings to determine eligibility for government assistance programs or charity care services
- Developed strong relationships with patients through effective communication and empathetic support during their healthcare journey
- Maintained confidentiality of patient records according to established protocols
Inside Sales Representative
Core and Main
Renton, WA
04.2022 - 09.2023
- Provided exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring high levels of satisfaction
Medical Receptionist
MultiCare Health System
Puyallup, WA
07.2020 - 04.2022
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Verified patient insurance information and collected co-pays and payments for services rendered
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients
- Implemented efficient appointment reminder system resulting in a XX% reduction in no-shows
- Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
- Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
Front Desk Receptionist
Neospine
Puyallup, WA
12.2018 - 06.2020
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Collaborated with other team members to ensure seamless communication across different departments
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Prepared meeting rooms prior to client visits ensuring they were clean, well-stocked, and properly set up
Receptionist
Ears, Nose and Throat Associates A division of Proliance
Puyallup, WA
12.2015 - 06.2018
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed high volume of incoming calls, routing them to appropriate departments to ensure seamless communication
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Responded to client and employee inquiries promptly, providing accurate information or directing them to appropriate resources to enhance support
- Resolved customer complaints and issues swiftly and professionally, contributing to overall customer satisfaction
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
Education
medical administrative assistant -
Everest College
Tacoma, WA12-2015
High School Diploma -
John R Rogers
Puyallup, WASkills
- Electronic medical records
- Insurance verification
- Appointment scheduling
- Customer service
- HIPAA compliance
- Payment collection
- Insurance verifying
- Appointment reminders
- Directing callers
- Workflow optimization
- Scheduling appointments
- Patient follow-up
- Patient greeting
- Medical insurance
- Medical terminology
- Document filing
- Phone etiquette
- Check-in coordination
- Medical filing
- Verbal and written communication
- Phone and email etiquette
- Privacy regulations knowledge
- Patient registration
- Policy understanding
- Relationship building
- Money handling
- EMR
- Paging systems
- Patient identity verification
- Multitasking and organization
- Patient relations
Certification
- Certified Medical Administrative Assistant
- Driver's License
- CPR Certification
- Medical Administrative Assistant
Languages
English
Personal Information
Title: Patient access representative
Authorized To Work
US for any employer
Timeline
Patient Service Representative
Cardiac Study Center
07.2025 - Current
Patient Access Representative
Puyallup Tribal Health Authorities
09.2023 - 04.2025
Patient Access Representative
Conifer Health Solutions
06.2023 - 09.2023
Inside Sales Representative
Core and Main
04.2022 - 09.2023
Medical Receptionist
MultiCare Health System
07.2020 - 04.2022
Front Desk Receptionist
Neospine
12.2018 - 06.2020
Receptionist
Ears, Nose and Throat Associates A division of Proliance
12.2015 - 06.2018
medical administrative assistant -
Everest College
High School Diploma -
John R Rogers