Octavia Washington
AZ
Summary
A tenacious employee with dynamic interpersonal expertise, excelling at developing fruitful customer relationships. Focused communicator aiming to foster favorable service applications that maximize workload efficiency. Strong commitment to delivering exceptional results and consistently exceeding expectations to contribute to team success.
Overview
5
5
years of professional experience
Work History
PAS Representative
Banner Health
06.2019 - Current
- Enhanced company reputation by providing exceptional customer service and support to number of customers
- Managed high-stress situations by maintaining a calm demeanor and ensuring proper procedures were followed.
- Collaborated with medical staff to ensure timely treatment for critically ill patients.
Payment Posting
Freedom Health Partners
02.2021 - 01.2024
- Ensure invoices are prepared according to company policies and customer agreements
- Review accounts for claim appeals/denials and reprocessing for HCFA and UB billing in assigned aging bucket
- Reduced manual data entry errors with accurate payment postings and account reconciliations.
- Resolve balances not posted in billing software
- Accurately post transaction payments and adjustments for (electronic remit, EOB, paper check etc.,)
- Expedited month-end close procedures through efficient coordination with billing and finance teams.
AR Specialist
AVP
12.2019 - 09.2021
- Determines accuracy of medical records and provides updates to documents as needed
- Reduced late payments by maintaining strong relationships with clients and implementing effective follow-up procedures.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Performed targeted collections on past due accounts aged over 90 days.
Education
Bachelor of Science in Behavioral Health -
SMCC/NAU
Phoenix, AZ05.2023
Certificate in Medical Billing and Coding -
Gateway Community College
GOODYEAR, AZ12.2022
Skills
- ICD-10 knowledge
- Attention to detail
- Time Management
- Teamwork and Collaboration
- Adaptability and Flexibility
- Critical Thinking
Systemcertifications
- Cerner
- EClinicalWorks
- Nextgen
- Epic
- CMD
- AdvancedMD
Languages
Spanish
Limited Working
Timeline
Payment Posting
Freedom Health Partners
02.2021 - 01.2024
AR Specialist
AVP
12.2019 - 09.2021
PAS Representative
Banner Health
06.2019 - Current
Bachelor of Science in Behavioral Health -
SMCC/NAU
Certificate in Medical Billing and Coding -
Gateway Community College
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