Octavia White
Macon,GA
Summary
Successful Customer Service Advocate with 17+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to resolve issues. Upbeat and energetic when handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Rep 4
GEICO
10.2023 - Current
- Conduct thorough policy reviews with customers, identify gaps in coverage and offer additional protection options when necessary
- Educate customers on insurance products, boosting policy understanding
- Efficiently manage policy renewals, ensuring timely processing and accurate coverage updates
- Help large volume of customers every day with a positive attitude and focus on customer satisfaction
Technical Support Representative
Conduent
07.2022 - 10.2023
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience
- Managed challenging customer situations with professionalism, often turning negative experiences into positive outcomes
- Boosted first-call resolution with efficient problem-solving skills and product knowledge
Insurance Sales Agent
Allstate
05.2021 - 07.2022
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs
- Addressed client needs and achieved sales growth and expanded customer base
- Explained policy benefits while establishing new policies
- Resolved customer issues quickly and boosted sales
Member Service Rep
Auto Club Group (AAA)
03.2019 - 05.2021
- Opened customer memberships and provided deposit and withdrawal receipts
- Processed payments, maintained record accuracy on customer accounts and completed administrative tasks
Education
Diploma -
NORTHEAST HS
01.2009
Skills
- Customer service excellence
- Accurate data entry
- Data security management
- Detail-oriented analysis
- Attentive listening skills
- Analytical problem solving
- Technical troubleshooting skills
- Proficient in Microsoft Office
- Efficient typing skills
Certification
- Licensed Personal Lines Insurance Agent
Timeline
Insurance Customer Service Rep 4
GEICO
10.2023 - Current
Technical Support Representative
Conduent
07.2022 - 10.2023
Insurance Sales Agent
Allstate
05.2021 - 07.2022
Member Service Rep
Auto Club Group (AAA)
03.2019 - 05.2021
Diploma -
NORTHEAST HS
Similar Profiles
Rudeka JennetteRudeka Jennette
SIU Desk Investigator at GEICOSIU Desk Investigator at GEICO
Julissa F BocanegraJulissa F Bocanegra
Claims Adjuster at GEICOClaims Adjuster at GEICO
Oona MooreOona Moore
Insurance Claims Representative at GEICOInsurance Claims Representative at GEICO
Robert FikarRobert Fikar
High Performance Associate at GEICOHigh Performance Associate at GEICO
Breanna ScottBreanna Scott
Customer Care Professional at AssurantCustomer Care Professional at Assurant