OCTAVIO ROJO
El Paso
Summary
I am someone who remains on high alert at all times and maintains excellent coverage. Quick thinker with strong critical thinking capabilities. Motivated customer service specialist with experience in a fast-paced, team-based environment. Always looking to provide a service to the community.
Experienced with individualized care and behavioral management techniques. Utilizes compassion and patience to create supportive environments for clients with special needs. Track record of effective communication and collaboration with families and healthcare professionals.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
PDN Childrens Development Center
04.2022 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Manager of Operations
IFLY El Paso
08.2019 - 03.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Transporter/ Lead Transporter
Hertz
06.2014 - 09.2018
- Drive rental vehicle from return line to get serviced
- Wash vehicles to company standards
- Drive customers from rental to airport terminal Deliver rental contracts to private airports Attend to customers.
- Warmly greeted customers and made them feel welcome by using exceptional customer service.
- Train new transporters in a timely manner.
- Maintain constant contact with managers and customer service associates to ensure all vehicles are parked in rental lot.
- Make schedule changes and relay any scheduling conflicts to acting manager.
- Check manifest to see how many rentals are going out and how many are coming in. Check how many special equipment vehicles are needed for the day.
- Checking maintenance garage to see what cars have been serviced so we can take them to get washed.
Package Handler
FedEx Ground
09.2017 - 05.2018
- Unload Fedex trailers packages into conveyor belts so they can be distributed through warehouse.
- Sort packages into correct trailers.
- Load Fedex trailers with packages so they can be delivered.
Sales Associate/Stock Lead
Finish Line
07.2011 - 05.2016
- Prepared merchandise for sales floor.
- Finalize sales and also do add on's with accessories.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Contributed to team success by exceeding team sales goals.
- Count register accurately and document sales for the day. Deposit money to bank.
- As stock lead I was in charge of breaking down the shipment that was delivered.
- Check each manifest that came with each shipment to ensure that all merchandise was there.
- Document any damaged or defective merchandise that was shipped to out store.
Courtesy Associate
Wal-Mart
05.2010 - 06.2010
- Maintained cleanliness and presentation of stock room and production floor.
Education
Associate of Science - Psychology
El Paso Community College
El Paso, TX12-2025
High School Diploma -
Hanks High School
2009
Skills
- Excellent time management
- Deadline-driven
- Bilingual
- Highly organized
- Goal driven
- Strong work ethic
- Hard worker
- MS Windows proficient
- Quick learner
- Exceptional communication skills
- Creative problem solver
- Emotional awareness
- Analytical thinking
Certification
- RBT - Registered Behavior Technician
- Ukeru Trainer Certification
The Arc of El Paso
The Arc of El Paso is a nonprofit organization dedicated to supporting individuals with intellectual and developmental disabilities (IDD), along with their families and caregivers, throughout the El Paso region. As a local chapter of The Arc of Texas and The Arc of the United States, it offers a range of services aimed at promoting inclusion, independence, and empowerment for people with IDD.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Registered Behavior Technician
PDN Childrens Development Center
04.2022 - Current
Manager of Operations
IFLY El Paso
08.2019 - 03.2021
Package Handler
FedEx Ground
09.2017 - 05.2018
Transporter/ Lead Transporter
Hertz
06.2014 - 09.2018
Sales Associate/Stock Lead
Finish Line
07.2011 - 05.2016
Courtesy Associate
Wal-Mart
05.2010 - 06.2010
Associate of Science - Psychology
El Paso Community College
High School Diploma -
Hanks High School
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