Octavio Villa
Reno
Summary
Dynamic Quality Manager with a proven track record at Conservation Inc, enhancing customer satisfaction through rigorous quality control and continuous improvement. Skilled in problem-solving and documentation control, I successfully updated compliance standards, leading to increased operational efficiency and superior service delivery.
Insightful Insurance Sales Agent bringing 8 years of insurance product and policy management expertise to growing organization. Focused and analytical with passion for client satisfaction and team goal achievement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Manager
Conservation Inc
01.2021 - Current
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Managed senior-level personnel working in marketing and sales capacities.
Life Insurance Agent
American Income Life Insurance Company
07.2017 - 12.2020
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Promoted products and services using upselling and other sales strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Store Manager
Metro PCS
04.2011 - 03.2017
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Skills
- Problem-solving
- Continuous improvement
- Documentation control
Certification
- Licensed Insurance Agent - 8 years
Languages
Spanish
Native or Bilingual
Timeline
Quality Manager
Conservation Inc
01.2021 - Current
Life Insurance Agent
American Income Life Insurance Company
07.2017 - 12.2020
Store Manager
Metro PCS
04.2011 - 03.2017
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