Hi, I’m
Octavius Scott
Tuscaloosa,AL
Summary
Personable and dedicated Customer Service Representative with 10 plus years of extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
years of professional experience
Work History
TCC, Tuscaloosa, AL
Regional Business Manager
2021.10 - Current (2 years & 11 months)
Job overview
- Verizon Business Group
- Boosted market share with clearly defined drivers and tactics as well as strategic use of team capability and resources (+73.6% YOY)
- Coach, teach, and train associates across Alabama and Louisiana on generating leads and closing sales deals for small business segment, as well as positive sales experiences and customer retention practices
- Review monthly forecasts and lead funnel using Salesforce data analysis to forecast current leads and prospects.
- Implemented succession planning by identifying and spearheading development of internal key employees.
- Monitored sales competitor activity within designated areas and made appropriate adjustments and improvements.
Victra, Memphis, TN
Business Account Manager
2018.04 - 2021.10 (3 years & 6 months)
Job overview
- Was promoted from District Manager to Small Business Account Manager in 1 year
- Built rapport and conduct QBRs with managers
- Partner with regional directors, district managers, and sales consultants to set monthly targets, optimizing customer satisfaction and operating income
- As a DM created a YOY sales increased +115% by lead generation and sales closure with the assistance of 2 managers and 12-13 employees
- Coordinated with customer managers to develop and execute business plans.
- Used CRM database to track referral and appointment data.
- Worked with insights lead to understand and leverage data for categories, consumer times and retail channels.
Carabbas’s Italian Grill, Collierville, TN
Head Chef
2014.10 - 2018.04 (3 years & 6 months)
Job overview
- Promoted from Grill, to Back of House/, Daily quality and sanitation checks on all food products and kitchen and cooking equipment
- Kept the kitchen staff positive and motivated through humor and personal interactions
- Coordinated and supervised activities of cooks and kitchen staff
- Monitored quality, presentation and quantities of plated food across line.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Improved performance of team members resulting in high-quality meals produced daily.
- Observed food safety and sanitation protocols to reduce germ spread.
Education
Strayer University
Associates from Business Administration
01.2012
Skills
- Sales and Marketing
- Team Building
- Training and Developing
- Budget Management
- Analytical Skills
- Team Mentoring
- Business Development
- Managing Operations and Efficiency
- Managing Multiple Priorities
- SharePoint
- Database Management
- Contracts
- Strategic Positioning
- B2B Sales and Service
- Mobile Technologies and Services
- Remote Technical Support
- Project Management
Languages
Spanish
Limited
Accomplishments
- Led team to achieve 73% YOY growth, earning recognition from upper management and financial reward.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Provided coaching skills in telephone manners and problem resolution skills to new hires, which boosted confidence significantly.
- Awarded Standard of Excellence with Customer Experience 2017 and 2018
Timeline
Regional Business Manager
TCC
2021.10 - Current (2 years & 11 months)
Business Account Manager
Victra
2018.04 - 2021.10 (3 years & 6 months)
Head Chef
Carabbas’s Italian Grill
2014.10 - 2018.04 (3 years & 6 months)
Strayer University
Associates from Business Administration
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