Octorian Arvie
Account Service Specialist
La Marque,TX
Summary
- Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
- Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer experience associate position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Care Manager
Morada Senior Living
Friendswood, TX
04.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Customer Experience Associate
Comcast
Houston, TX
02.2020 - 03.2022
- Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquires through both verbal and written means to maximize the customer experience with demonstrated ability to articulate relevant information.
- Improves customer satisfaction and maximize sales and retention opportunities using up to date knowledge of competitive environment, products and services.
- Multitasks between multiple tools and systems giving customer satisfaction assisting with cable, mobile, home phone, high speed data, and billing.
Education
LaMarque Highschool
LaMarque Tx06.2019
Skills
- Employee Work Scheduling
- Service Utilization Improvements
- Operating Plans Development
- In-Service Programs
- strong sense of professionalism and active listening skills
- calm and professional under pressure
Timeline
Care Manager
Morada Senior Living
04.2022 - Current
Customer Experience Associate
Comcast
02.2020 - 03.2022
LaMarque Highschool
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