Odalina M. Bisono Pina
Queens,NY
Overview
1
1
Certification
6
6
years of professional experience
Work History
Gallery Host
Hersha Hospitality
New York, New York
06.2024 - Current
- Efficiently navigated high-volume front desk operations, handling 50+ daily check-outs during peak hours while delivering fast, accurate, and personalized customer service.
- Collaborated with Housekeeping, Maintenance, and Management to resolve guest requests and operational issues on same day, contributing to high guest satisfaction scores.
- Managed incoming phone and email inquiries as primary point of contact, provided timely follow-up, and ensured accurate HMS entry for improved guest communication.
Customer Service Representative
Maximus Call Center
New York, New York
03.2023 - 06.2024
- Handled high-volume inbound calls in a remote environment, promptly resolving customer inquiries and providing accurate product and service information.
- Delivered high-quality remote customer support by managing inbound call queues, addressing client needs, and upholding quality standards.
- Researched and resolved customer questions using digital resources, achieving high first-call resolution rates.
Personal Banker Assistant/Teller
Citibank
Queens, New York
09.2020 - 03.2023
- Assisted customers in opening new checking accounts, CDs, and credit cards, addressing inquiries about bank products effectively.
- Executed domestic and international wire transfers, official checks, and account maintenance, ensuring strict regulatory compliance.
- Managed daily cash flow and customer payments accurately, ensuring balanced records throughout the shift.
Education
Bachelor of Arts - Business Managment
Brooklyn College
Brooklyn, NY05-2019
Skills
- Cross-departmental collaboration
- Active listening and inquiry resolution
- Time management and prioritization
- Adaptability and remote self-management
Certification
- FDNY Fire & Life Safety Director (FLSD / F-89) – In Progress (Passed Written N-85 & Z-89 Computer Exams)
Accomplishments
- HHM 44 Award (Q4 Winner) – Hersha Hospitality Management
- Quarterly Sales Excellence Award (Citibank): Named #1 Teller in the region for top performance in sales and client support.
Timeline
Gallery Host
Hersha Hospitality
06.2024 - Current
Customer Service Representative
Maximus Call Center
03.2023 - 06.2024
Personal Banker Assistant/Teller
Citibank
09.2020 - 03.2023
Bachelor of Arts - Business Managment
Brooklyn College