Odalis Chacon
Elkhart,IN
Summary
Dynamic IT professional with extensive experience at Rieth-Riley Construction Co, excelling in troubleshooting and Microsoft 365 administration. Proven track record of enhancing customer satisfaction through innovative solutions and effective user training. Skilled in system performance monitoring and project collaboration, driving operational efficiency and delivering exceptional technical support.
Overview
3
3
years of professional experience
Work History
Senior Support Technician
Rieth-Riley Construction Co
Goshen, IN
06.2023 - Current
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Implemented feedback from customer satisfaction surveys to improve service quality.
- Manage User access in Admin 365
- Manage devices in Intune and Azure
- Perform backups on Microsoft Purview
- Perform Security changes allow and deny email and domain in MS Security
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Documented processes for system administration tasks including backup procedures.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Used remote login tools to assist clients with technical and product questions.
IT Systems Coordinator
Greencroft Goshen
Goshen
08.2022 - 06.2023
- Designed and conducted hardware or software systems testing.
- Conducted research on emerging technologies in order to make recommendations for future upgrades.
- Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
- Provided end-user training on how to use various systems in the network environment.
- Responded promptly to user requests regarding technical support needs.
- Created user accounts and assigned access privileges based on individual roles within the organization.
- Monitored and maintained system performance, including troubleshooting hardware and software issues.
System Administrator
Elkhart Clinic
ELKHART, IN
01.2022 - 06.2022
- Managed storage solutions, including NAS and SAN, optimizing data accessibility and redundancy.
- Spearheaded server infrastructure development, quality control, staging, and production operations.
- Installed security software to protect networks.
- Ensured compliance with IT policies and regulatory requirements, conducting regular audits and assessments.
- Collaborated with other teams to develop solutions for various projects.
- Created user accounts and managed access rights for users.
- Monitored system performance to ensure optimal operations and identified potential issues.
Education
Associate of Applied Science - Information And Computer Systems
ITT Technical Institute
South Bend, IN06-2010
Skills
- Troubleshooting techniques
- Microsoft 365 administration
- Device management
- Backup procedures
- System performance monitoring
- User account management
- Technical documentation
- Customer relationship management
- User training
- Project collaboration
- Problem solving
- Remote support
- Advanced troubleshooting
- System configuration
- Wireless networking
- Operating systems
- Mobile device management
- Hardware installation
- Software management
- Hardware troubleshooting
- Hardware and peripherals
- Application installations
- Desktop support
- Technical troubleshooting
- SharePoint
- Intune/Azure Administration
- Windows 10
- Application support
- MS office proficiency
- Technical support
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Senior Support Technician
Rieth-Riley Construction Co
06.2023 - Current
IT Systems Coordinator
Greencroft Goshen
08.2022 - 06.2023
System Administrator
Elkhart Clinic
01.2022 - 06.2022
Associate of Applied Science - Information And Computer Systems
ITT Technical Institute