Summary
Overview
Work History
Education
Skills
Timeline
Generic

Odalys Fernandez

The Bronx,NY

Summary

Industrious and enthusiastic professional proven to consistently meet productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Overview

19
19
years of professional experience
1
1
Language

Work History

WFM Amazon Shopper (MTR)

Amazon, LLC
New York, NY
08.2018 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Exceeded goals through effective task prioritization and great work ethic

Flight Attendant

Endeavor Air
New York, NY
06.2016 - 07.2017
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Increased customer satisfaction by resolving service issues.

Executive Assistant to Risk Management Partners

KPMG/Bond Street Group
New York, NY
02.2015 - 10.2015
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for five risk management partners.
  • Arranged educational training and submitted company credits.
  • Performed research and document generation to complete special projects.
  • Organized international and domestic travel arrangements for up to 3 staff members, including all transportation and hotel stays.

Executive Assistant to Managing Director/Analysts

Barclays Capital/Lehman Brothers
New York, New York
10.1999 - 05.2013
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for managing directors, president and executive vice president.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Created expense reports, budgets and filing systems for senior bankers and investment bank departments.
  • Organized international and domestic travel arrangements for up to 10 staff members, including all transportation and hotel stays.

Education

Bachelor of Arts - Criminal Justice

John Jay College of Criminal Justice of The City University of New York
New York, NY

Skills

Travel Coordinationundefined

Timeline

WFM Amazon Shopper (MTR)

Amazon, LLC
08.2018 - Current

Flight Attendant

Endeavor Air
06.2016 - 07.2017

Executive Assistant to Risk Management Partners

KPMG/Bond Street Group
02.2015 - 10.2015

Executive Assistant to Managing Director/Analysts

Barclays Capital/Lehman Brothers
10.1999 - 05.2013

Bachelor of Arts - Criminal Justice

John Jay College of Criminal Justice of The City University of New York

Similar Profiles

CREATE PROFILE
Odalys Fernandez