Summary
Overview
Work History
Education
Skills
Timeline
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Sheron Newhouse

Alexandria,VA

Summary

Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining and entertainment offerings. Excellent interpersonal and communication skills. Service-oriented in Guest Services brings a proven history of facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Catering Coordinator- @ Amazon

Compass Group USA
Arlington, VA
04.2024 - Current
  • Created detailed timelines for each event to ensure that all tasks were completed on time reflected on BEO.
  • Processed invoices for payment after completion of each event.
  • Ordered necessary catering supplies from approved vendors when required.

ICE Box Office Coordinator -Seasonal

Gaylord National Harbor Resort & Convention Center
Oxon Hill, MD
09.2023 - Current
  • Ensured accurate and timely ticket sales for events
  • Processed ticket orders and managed customer service inquiries.
  • Assisted customers with seating arrangements and ticket purchases.

Delta Sky Club Lead

Delta Airlines
District of Columbia, VA
10.2021 - 04.2024
  • Resolve guest concerns, maintain capacity SOP, provides thoughtful, genuine and memorable guest experience
  • Greeted passengers and assisted with check-in procedures.
  • Ensured compliance with safety regulations and airline policies.

VIP Airport Concierge

Clyde Paul Smith- Professional Services Management
Great Falls, VA
08.2022 - 07.2023
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.

Supervisor

Sodexo
SeaTac WA
05.2019 - 03.2020
  • Assists/Leads in daily Lounge operations in ensuring a safe working environment throughout the facility for all employees and guests
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.

Education

Certificate of Pastry & Specialty Baking -

South Seattle Community College
01.2007

Business Studies Online Program -

Johnson & Wales University

Event/Meeting/Conference Certificate Program -

Highline Community College

Skills

  • Operations Analysis
  • Failure Analysis
  • Configuration Management
  • Transportation Coordination
  • Customer Service
  • Event Planning
  • Reservations Management
  • Reservation Coordination
  • Travel Coordination
  • Guest Relations
  • VIP Services
  • Quality Assurance
  • Guest Experiences
  • Conflict Resolution

Timeline

Catering Coordinator- @ Amazon

Compass Group USA
04.2024 - Current

ICE Box Office Coordinator -Seasonal

Gaylord National Harbor Resort & Convention Center
09.2023 - Current

VIP Airport Concierge

Clyde Paul Smith- Professional Services Management
08.2022 - 07.2023

Delta Sky Club Lead

Delta Airlines
10.2021 - 04.2024

Supervisor

Sodexo
05.2019 - 03.2020

Certificate of Pastry & Specialty Baking -

South Seattle Community College

Business Studies Online Program -

Johnson & Wales University

Event/Meeting/Conference Certificate Program -

Highline Community College
Sheron Newhouse