Hemantkumar Ramprakash

• Contributed to team effort by completing projects and performing other related duties to enhance safety, security and productivity.
• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
• Built personal relationships with guests to promote positive experiences.
• Collected and deposited payments from guests.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
• Reported issues to higher management with great detail.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Interacted well with customers to build connections and nurture relationships.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Maintained operational proficiency in coordinating both B2B and B2C customers, arranging for tours as well as hotel and Transfer car reservations.
• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
• Continuously assessed current reporting techniques and developed improvements to boost accuracy.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.

• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Created plans and communicated deadlines to complete projects on time.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Increased customer satisfaction by resolving issues.
• Prepared variety of different written communications, reports and documents.
• Operated PA system to make announcements regarding flight activity.
• Coordinated with ramp agents to successfully store, remove and transport customer baggage.
• Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.

• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Communicated with clients regarding account services, statements, and balances.
• Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
• Provided primary customer support to internal and external customers.

Learning about the Business and handling data for Insight

• Completed professional development in Business Analytics.

• Professional development completed in Tourism Marketing.