Open To Work
Odalys Quezada Morales
North Hollywood,CA
Work Preference
Summary
Dynamic barista with a proven track record at MCS Burbank LLC, excelling in customer service and beverage preparation. Recognized for enhancing customer satisfaction through attentive service and effective problem-solving. Fluent in Spanish, I thrive in fast-paced environments, demonstrating strong multitasking abilities and a commitment to teamwork and quality. Fast visual learner always ready for any change in the work environment, can handle stressful situations in a calm professional method.
Overview
5
5
years of professional experience
Work History
Barista
MCS Burbank LLC
04.2023 - Current
- Prepared high-quality espresso beverages and specialty drinks, ensuring consistency and customer satisfaction.
- Managed cash register operations, processing payments accurately and efficiently during peak hours.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance client experience.
- Assisted in training new baristas on beverage preparation techniques and company standards for service quality.
- Collaborated with team members to create a positive work environment focused on teamwork and communication.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
Server
Numero Uno Pizza-North Hollywood
06.2020 - 04.2023
- Delivered exceptional customer service in fast-paced environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with kitchen staff to streamline order processing and delivery.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma -
California State University, Channel Islands
Camarillo, CA05-2029
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Adaptive and creative
- Active listener
- Excellent memory
- Professional demeanor
- Performance improvement
- FLUENT IN SPANISH
- Multitasking and organization
- Clear communication
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista
MCS Burbank LLC
04.2023 - Current
Server
Numero Uno Pizza-North Hollywood
06.2020 - 04.2023
High School Diploma -
California State University, Channel Islands