Odalys Sarmiento Gomez
San Martin,CA
Summary
Dynamic and dedicated professional with a strong work ethic and proven guest relations skills, honed at Cigarland and Gift Shop. Recognized for enhancing customer satisfaction through effective complaint resolution and maintaining cleanliness. Proficient in supply restocking and committed to fostering a positive team environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Attendant
Cigarland and Gift Shop
12.2022 - Current
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Attendant
Shell Gas Station
08.2020 - 12.2022
- Managed daily fuel inventory and ensured compliance with safety protocols.
- Assisted customers with fuel purchases and answered inquiries efficiently.
- Operated point-of-sale systems, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of store areas to enhance customer experience.
- Monitored fuel dispensers for maintenance needs, coordinating repairs as necessary.
- Implemented promotional displays to drive merchandise sales during peak hours.
- Enhanced customer loyalty by providing exceptional service and resolving issues promptly.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
Server
Chilis's Bar and Grill
03.2011 - 02.2019
- Delivered exceptional customer service, ensuring satisfaction and enhancing guest experiences.
- Collaborated with kitchen staff to streamline order processing and improve meal delivery times.
- Managed cash register operations, accurately handling transactions and balancing cash drawers.
- Trained new servers on menu knowledge, service standards, and restaurant policies.
- Ensured adherence to health and safety guidelines, maintaining cleanliness throughout dining areas.
- Developed efficient workflows during peak hours, improving overall team performance and guest flow.
- Cultivated warm relationships with regular customers.
Medical Assistant
Dr.Ayap
08.2016 - 05.2017
- Managed patient scheduling and coordinated appointments to optimize clinic flow.
- Assisted in patient intake and maintained accurate electronic health records.
- Supported physicians during examinations, ensuring all necessary equipment was prepared.
- Educated patients on treatment plans and medication instructions for improved compliance.
- Oversaw inventory management of medical supplies, reducing waste and ensuring availability.
- Trained new staff on office protocols and best practices for patient care delivery.
- Implemented process improvements that enhanced efficiency of patient check-in procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Associate of Arts - Psychology
Gavilan College
Gilroy, CA06-2026
Certificate - Medical Asistant
West Med
San Jose, CA08-2016
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Guest relations
- Cleaning procedures
- Complaint resolution
- Supply restocking
- Quality assurance
Certification
CPR Certified
Languages
Spanish
Full Professional
Timeline
Attendant
Cigarland and Gift Shop
12.2022 - Current
Attendant
Shell Gas Station
08.2020 - 12.2022
Medical Assistant
Dr.Ayap
08.2016 - 05.2017
Server
Chilis's Bar and Grill
03.2011 - 02.2019
Associate of Arts - Psychology
Gavilan College
Certificate - Medical Asistant
West Med