Professional with a strong background in network engineering, bringing practical experience and the ability to deliver impactful solutions. Skilled in configuring, managing, and optimizing network systems with a focus on security and efficiency. Known for fostering team collaboration and adaptability to meet changing demands. Reliable and results-driven, with a keen understanding of network protocols, troubleshooting, and infrastructure design.
Work History
Network Engineer
1 Year 8 Months
Universal Studios Orlando | 08.2024 - 04.2026
Performed wireless site surveys using EKAHAU’s Sidekick.
Vetted wireless devices before field deployment. The task included a wireless packet capture using NetAlly’s AirCheck G3 and the use of Wireshark to analyze the contents of the packet.
Used Aruba Central on-premises and Aruba’s Airwave to monitor and troubleshoot all the Aruba access points deployed throughout all campuses.
Created TAC cases with the Aruba support team to troubleshoot issues related to their products.
Requested and then provided quotes for equipment installation, especially for wireless access points.
Created predictable wireless designs using EKAHAU for access point deployment in new and existing areas.
Worked with the Aruba Mobility Controller.
Used the ServiceNow ticketing system to track issues and to provide updates until the problem was resolved.
Used the Cisco Identity Services Engine (ISE) to enforce policies on wireless and wired clients.
Used SolarWinds to proactively monitor network devices such as routers, switches, and uplinks.
Part of the On-call rotation team.
Used the NetBrain program to troubleshoot network issues.
Created wireless designs for indoor infrastructures such as office spaces and areas where upcoming events were to take place.
Wireless Network Specialist
10 Months
Education Networks of America (ENA by Zayo) | 10.2023 - 08.2024
Worked with network switches of different vendors such as HP/Aruba, Juniper, and Cisco.
Installed and replaced Meraki and Juniper access points in multiple educational institutions across Hillsborough County, Florida.
Used the Cisco Meraki and Juniper Mist dashboards for different purposes, such as opening RMA cases, claiming, as well as adding access points to specific networks, and for troubleshooting reasons.
Configured VLANs in network switches for wired and wireless networks.
Performed active and passive surveys using the EKAHAU program to determine the source of interference as well as signal strength. I also used EKAHAU for predictive Wi-Fi projects with imported files containing building layouts.
Used the Fresh Service ticketing system to track and work on wireless issues until the problem was resolved.
Used the SolarWinds monitoring system to monitor the status of network devices such as routers and switches.
Troubleshoot wireless issues in different educational institutions across Hillsborough County, Florida. Some of these incidents required the use of tools such as a cable toner, cable tester, punch-down tool, link-sprinter, and cable stripper. I also re-terminated Ethernet cables whenever necessary.
Mounted and troubleshoot Ubiquiti Point-to-Point access points in different educational institutions across Hillsborough County, Florida.
Used the Mist AI program to troubleshoot and monitor Juniper’s switches and access points.
Network Support Engineer
2 Years 4 Months
Hotel Internet Services | 06.2021 - 10.2023
Monitored and supported the wireless networks of various hotels across the USA.
Configured and worked with HP/Aruba, Brocade, and Cisco Switches.
Worked with Ruckus Access Points and Ruckus Wireless Controllers.
Created and configured wireless networks for special events at various hotels.
Worked with a proprietary policy-based router/firewall.
Used the Nagios monitoring system.
Worked with Kentrone, Fresh Desk, and CAS ticketing systems.
Configured MikroTik routers
Used the UniFi Site Manager to monitor and manage Ubiquiti Access Points
Tier 1 NOC Technician
11 Months
NetWolves | 07.2020 - 06.2021
Provided network support on the WAN side for multiple companies across the country.
Worked with the SolarWinds Monitoring System.
Worked with the Autotask Ticketing System.
Used the Cisco Meraki Dashboard for troubleshooting purposes.
Worked with internal routing protocols such as EIGRP and OSPFv2.
Tier 1 NOC Technician
4 Months
Mix Networks | 02.2020 - 06.2020
Implemented and supported IP Phones and Fax machines.
Troubleshot and sometimes configured Yealink, Cisco, and Avaya IP phones.
Worked with the Jira ticketing system.
Analyzed SIP call traces when troubleshooting IP phone call issues.
Troubleshot Cisco Spa and Pangea ATAs.
Worked with Nagios monitoring System.
Network Support Tech
6 Months
Publix Super Markets | 08.2019 - 02.2020
Implemented and supported wireless access points in all Publix retail stores.
Configured Cisco Switch ports with the required VLAN for the access points to work.
Used the Cisco Wireless Controller to monitor the status of the access points.
Tier 1 NOC Technician
10 Months
Vology | 10.2018 - 08.2019
Monitored the networks of different companies in the United States and other countries.
Worked with network monitoring systems such as SolarWinds, Castlerock, and LogicMonitor.
Worked with the ServiceNow ticketing system.
Monitored and sometimes configured networking devices such as Cisco Routers, Cisco Switches, Cisco Access Points, HP, and Juniper switches.
Worked with internal routing protocols such as EIGRP and OSPF.
Worked briefly with the external routing protocol BGP.
Mapping Van Operator
1 Year 5 Months
Apple Maps | 01.2017 - 06.2018
As a Mapping Van Operator, I collected data for a nationwide mapping project.
Worked with devices such as iPads, iPhones, HDDs, fiber cables, and network switches.
Became a certified installer for the client. I was responsible for troubleshooting and correcting issues found in the client’s proprietary systems.
Education
Technical Degree - Computer Systems & Information Technology