Oday Himmo
Rosharon,TX
Summary
Experienced professional with a robust background in sales, operations, and management, seeking a project management role. With over 17 years of experience, I aim to leverage my skills in guiding strategic business operations and leading cross-functional teams to drive project success. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Commercial Insurance Advisor
Sutherland Global Services BPO, Auto
03.2023 - Current
- Oversaw new business production goals, ensuring alignment with established objectives
- Utilized tools like Zendesk, Chat support, Help Desk, Slack, AWS, and Salesforce for efficient project management
- Developed and presented sales strategies, leading to successful insurance quotes and closed sales
- Managed ongoing networking relationships with both large and small businesses
- Coordinated and processed customer change requests, ensuring timely and accurate delivery
- Led underwriting reviews for pending policies and ensured timely processing of Evidence of Insurance requests
- Negotiated with underwriters for improved coverage and lower premiums for clients
- Provided ongoing support throughout the duration of policy ownership, addressing any questions or concerns promptly
- Developed comprehensive understanding of insurance coverage and policy options to advise clients on the best course of action.
P&C Insurance Advisor
Farmers Insurance Company
06.2022 - 10.2022
- Delivered world-class service in a high-volume environment, leading to enhanced customer experiences
- Managed visitor inquiries and provided solutions, ensuring customer satisfaction and loyalty
- Maintained the agency's financial integrity through accurate payment processing and showcased insurance products effectively
- Maintained a clean and organized workspace at all times according to company policy.
Owner
Pizza Inn Express Franchise, Houston, TX
05.2021 - 06.2022
- Managed daily franchise operations, ensuring adherence to standard operating procedures
- Implemented effective business procedures with a focus on continuous improvement and quality assurance
- Led training sessions for office staff, developed marketing campaigns, and monitored performance indicators.
Account Coordinator
Gulf Coast Regional Blood Center, Houston, TX
11.2019 - 05.2021
- Promoted The Blood Center's activities to community groups
- Collaborated with blood drive host groups to develop and implement donor recruiting and marketing strategies
- Managed blood drive logistics, ensuring optimal organization and goal achievement
- Maintained CRM, attended events and presentations, and actively participated in on-site blood donor recruiting.
Sales Consultant
CarMax Auto Super Stores, Houston, TX
01.2018 - 11.2019
- Managed sales strategies and assessed customer needs in a high-volume environment
- Engaged with customers both over the phone and in-person, providing detailed information about car features and product recommendations
- Ensured high levels of customer satisfaction by establishing trust, addressing client demands, and guiding them through the purchasing process.
Education
Diploma - Massage Therapy
Texas Health School
01.2014
Bachelor of Arts - Healthcare Administration
Ashford University
01.2013
Associate of Arts - Liberal Arts
Lone Star College System
01.2009
Skills
- Attention to Detail
- Computer Proficiency
- Interpersonal Skills
- Dependability and Reliability
- Active Listening
- Positive Attitude
- Multitasking
- Excellent Communication
- Goal-Oriented
- Relationship Building
- Interpersonal Communication
- Organizational Skills
- Client Relationship Management
- Team Collaboration
- Problem-Solving
Certification
- Licensed Massage Therapy, MT120251
- Licensed Notary Public, #130603435
- Loan Signing System Certified, #90193621
- Property & Casualty Insurance Licensed, #2851153
References
References available upon request.
Timeline
Commercial Insurance Advisor
Sutherland Global Services BPO, Auto
03.2023 - Current
P&C Insurance Advisor
Farmers Insurance Company
06.2022 - 10.2022
Owner
Pizza Inn Express Franchise, Houston, TX
05.2021 - 06.2022
Account Coordinator
Gulf Coast Regional Blood Center, Houston, TX
11.2019 - 05.2021
Sales Consultant
CarMax Auto Super Stores, Houston, TX
01.2018 - 11.2019
Diploma - Massage Therapy
Texas Health School
Bachelor of Arts - Healthcare Administration
Ashford University
Associate of Arts - Liberal Arts
Lone Star College System
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