ODDISY POMPA
HERRING BANK
Amarillo,TX
3
years of professional experience
Dedicated and customer-focused professional with experience in banking and customer service. Skilled in building strong customer relationships, resolving concerns, processing transactions and paperwork, and providing accurate information in a professional and empathetic manner. Cross-trained in college account services and teller, with a proven ability to adapt to new technology, processes, and policies. Committed to delivering excellent service while maintaining accuracy, efficiency, and professionalism.
Work History
Teller 1
1 Year 6 Months- Processed deposits, withdrawals, and loan payments with accuracy in fast-paced branch environment.
- Balance and verify cash drawers, vaults, and cash shipments while maintaining accurate records and minimizing discrepancies.
- Verified customer identification and transaction details to support compliance and fraud prevention.
- Assist customers with account questions, transactions, and problem resolution while providing exceptional customer service.
- Supported branch workflow by preparing cash, organizing forms, and coordinating service needs.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans and CGA.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Promote a positive team environment while maintaining high standards of accuracy, accountability, and professionalism.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Executed wire transfers, stop payments and account transfers.
- Monitored and verified suspicious activity on customer accounts.
- Assist with opening and closing procedures, audits, cash counts, and branch security.
Customer Service Representative
1 Year 9 Months- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Crossed trained for college accounts as well as teller.
- Communication skills, Listen actively and use positive language.
- Being able to provide knowledgeable and empathetic support to customers
- Ability to handle rapid change within a facility often including new technologies processes and policies.
Education
High School Diploma
Skills
Customer service
Active listening
Time management
Data entry
Problem-solving
Call center experience
Adaptability and flexibility
Computer proficiency
Call center operations
Complaint resolution
Paperwork processing
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
Timeline
Teller 1
HERRING BANK
04.2025 - CurrentRead More
Customer Service Representative
Herring Bank
07.2023 - 04.2025Read More
Caprock High School
High School Diploma
Read More