DAMILOLA ODEBIYI
MANASSAS,VIRGINIA
Summary
Results-driven Network Engineer with knowledge of deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, management and communication talents.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
DR KANK'S STORE
09.2022 - 10.2022
- Developed and implemented sales strategies to increase profits.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas by 90%
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations
- Recorded accurate and efficient records in customer database
Executive Administrative Secretary
THE NIGERIAN INSTITUTE OF ARCHITECTS, LAGOS STATE CHAPTER
01.2018 - 04.2019
- Preparation of reports including Council reports for National meetings, Secretariats Annual Reports and minutes of Executive Committee meetings and Business meetings
- Coordination of various meetings and events designated to Institute such as Lagos Architects Forum, AGMs, Workshops and Seminars
- Answered high volume of phone calls and email inquiries.
- Developed strategies to streamline and improve office procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services in order to save 10% of original cost.
- Executed record filing system to improve document organization and management.
General Manager
FACILITY MANAGERS LIMITED
05.2016 - 01.2018
- Direct daily operations of Office and Field staff which included managing staff and overseeing maintenance of equipment and supplies
- Implemented human resource policies and procedures
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Made a presentation during stakeholders meeting at NNPC and Lagos State Safety Commission
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Established excellent client relationships through great customer services leading to acquisition of 90% of jobs bided for.
Risk Assets Direct Sales Agent
FIRST CITY MONUMENT BANK
02.2015 - 03.2016
- Responsible for disbursement of loans to customers and sale of multiple banking products
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Exhibited excellent work ethics by earning trust of clients in company and deepening their share of wallet with Bank.
- Handled customer queries and provided feedback in timely manner
Teaching Assistant
National Youth Service Corp
08.2014 - 08.2015
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Exhibited great interpersonal and communication skills in school environment
- Developed creative ways to impact underprivileged students with engaging personality and teaching style
- Fostered constant and effective communication with parents to ensure students' performance was clearly conveyed.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Education
B. Sc. HONS - ZOOLOGY
UNIVERSITY oF LAGOS
Lagos, Nigeria02.2013
Skills
- LAN /WAN Deployment
- TCP/IP Networking
- Network Device Monitoring
- Product and Service Knowledge
- Cisco Routers and Switches
- Troubleshooting Methods
- Switches and Routers
- Customer Retention Abilities
- Client Service
Accomplishments
IT INFRASTRUCTURE LIBRARY 4 FOUNDATION, 2022
Dion Training, USA
- Learned the purpose of using ITIL 4 framework design to standardize selection, planning, maintaining and delivery of IT lifecycle
- Understood the four dimensions of IT service management such as, Organization and People, information and Technology, Value streams and processes and partners and suppliers
- Learned the elements of service value system which describes how the components and activities of organizations work together as a system to enable value creation
- Acquired the knowledge that service value chain is an operating model for the creation, delivery and ongoing improvement of services
- Comprehend the use of guiding principles as recommendations that guide Organizations in all circumstances
- Understood the 34 practices in IT Service management which include, Service desk management, Service request management, Asset management, Deployment management etc
COMPTIA NETWORK +, 2020
Dion Training, USA
- I did the foundation of networking concepts; purpose and uses of ports and protocols, different layers of the OSI model and their applications
- Also, concept and the characteristics of routing and switching and how to configure appropriate IP addressing
- Deployed appropriate cabling solutions and how to determine the appropriate placement of networking devices on a network, install and configure them
- Worked on appropriate documentation and diagrams to manage the network
- Optimized different port scanning and vulnerability processes
- Used remote access protocols such as Secure Shell (SSH), Secure File transfer protocols, Simple network management protocol (SNMP)
- Learned the use of different Authentication and access controls such as Multi Factor Authentication (2FA)
- Utilized the CompTia troubleshooting methodology on wired and wireless networks
- Worked on appropriate tools for troubleshooting such as packet sniffer, ping, tracert/traceroute, ipconfig/ifconfig on windows and Linux respectively.
Certification
ITIL 4 Foundation, CompTia Network+
Timeline
Sales Representative
DR KANK'S STORE
09.2022 - 10.2022
Executive Administrative Secretary
THE NIGERIAN INSTITUTE OF ARCHITECTS, LAGOS STATE CHAPTER
01.2018 - 04.2019
General Manager
FACILITY MANAGERS LIMITED
05.2016 - 01.2018
Risk Assets Direct Sales Agent
FIRST CITY MONUMENT BANK
02.2015 - 03.2016
Teaching Assistant
National Youth Service Corp
08.2014 - 08.2015
B. Sc. HONS - ZOOLOGY
UNIVERSITY oF LAGOS
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