Odelia Benavente
San Antonio,TX
Summary
High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Results-driven retail management professional determined to exceed company sales goals. Dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Analytical problem-solver with proven team building and management success.
Overview
29
29
years of professional experience
Work History
Store Manager of Operations
Academy Sports + Outdoors
San Antonio, TX
12.2018 - Current
- Implemented and monitored inventory control systems and cash handling protocols to optimize store performance and security.
- Cultivated a high-performing team of store employees in a fast-paced environment by implementing proactive communication strategies and delivering consistent positive feedback.
- Increased sales and decreased shrinkage by consistently providing outstanding customer service and rigorously applying standard operating procedures.
- Analyzed customer forecasts and employee capabilities to design precise store schedules meeting service demands.
- Trained sales associates to enhance product knowledge and selling strategies, fostering improved customer satisfaction ratings.
- Analyzed scheduling purchases and expenses to uphold budgetary constraints and optimize resource allocation.
- Monitored and controlled monthly budget operations, achieving positive financial outcomes through effective discrepancy management.
- Monitored and interpreted performance data to ensure alignment with productivity objectives and activity benchmarks.
- Evaluated operational performance data to identify improvement opportunities and forecast future requirements.
- Drove sales growth by implementing strategic displays and promotional campaigns.
Assistant Customer Service Manager
JCPenney
San Antonio, TX
02.2017 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Resolved concerns with products or services to help with retention and drive sales.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Devised and deployed successful approaches to retain customers and boost brand loyalty.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Directed staff and managed annual capital budget.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours
Assistant Manager of Merchandising
JCPenney
San Antonio, TX
02.2016 - 02.2017
- Drove sales growth in overall floor sales area.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Recruited, hired and trained team of 120 salespeople.
- Supervised, tasks, personnel and clients for company with high sales numbers.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Sales Manager
JCPenney
San Antonio, TX
02.2014 - 02.2016
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team of 120 people, stepping in to support employees and deliver smooth sales processes for clients.
- Organized promotional events and interacted with community to increase sales volume.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
Department Manager
JCPenney
San Antonio, TX
02.2010 - 02.2014
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Fine Jewelry Specialist
JCPenney
San Antonio, TX
05.1997 - 02.2010
- Greeted customers, helped locate merchandise and suggested suitable options.
- Completed store opening and closing procedures as per company guidelines.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Reached All-Star status for selling more than $1 million in fine jewelry annually
Education
Some College (No Degree) - Business Administration
US Army
5th Army Garrison, Ft Sam Houston TexasSkills
- Office administration
- Payroll compliance management
- Performance Monitoring and Evaluation
- Work Planning and Prioritization
- Process Development and Streamlining
- Workforce development
- Operational leadership
Timeline
Store Manager of Operations
Academy Sports + Outdoors
12.2018 - Current
Assistant Customer Service Manager
JCPenney
02.2017 - 12.2018
Assistant Manager of Merchandising
JCPenney
02.2016 - 02.2017
Sales Manager
JCPenney
02.2014 - 02.2016
Department Manager
JCPenney
02.2010 - 02.2014
Fine Jewelry Specialist
JCPenney
05.1997 - 02.2010
Some College (No Degree) - Business Administration
US Army