Summary
Overview
Work History
Education
Skills
Timeline
college
Generic
Odelia Goetsch

Odelia Goetsch

Satellite Beach

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Starbucks. Proven ability to resolve issues swiftly, enhancing customer loyalty. Skilled in cash handling and time management, consistently optimizing workflow during peak hours. Committed to fostering a welcoming atmosphere and ensuring high standards of cleanliness and organization.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
08.2024 - Current
  • Prepared and served high-quality beverages with attention to customer preferences
  • Maintained cleanliness and organization of workstation and dining area
  • Engaged with customers to provide exceptional service and build rapport
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Host, Dishwasher, Food Runner

Charlie and Jakes
08.2024 - 01.2025
  • Greeted and seated guests, ensuring a welcoming atmosphere and smooth dining experience.
  • Managed reservation systems, optimizing seating arrangements to maximize efficiency during peak hours.
  • Monitored dining area for cleanliness and organization, maintaining high standards of presentation.
  • Assisted in developing strategies to improve guest flow during busy periods, increasing overall service efficiency.
  • Operated industrial dishwashing equipment to ensure cleanliness and sanitation of all dining utensils.
  • Maintained organized workstations, optimizing workflow for efficient dish processing during peak hours.
  • Delivered food orders promptly to ensure customer satisfaction and dining efficiency.
  • Collaborated with kitchen staff to communicate order specifications and special requests.

Crew Member

Firehouse Subs
06.2021 - 08.2024
  • Provided excellent customer service by greeting patrons and addressing inquiries promptly.
  • Maintained cleanliness and organization of dining area to enhance customer experience.
  • Assisted in food preparation and assembly, ensuring quality standards were met consistently.
  • Operated kitchen equipment safely, adhering to established safety protocols and guidelines.
  • Collaborated with team members to efficiently manage high-volume service periods during peak hours.
  • Processed transactions accurately using point-of-sale systems while handling cash responsibly.

Education

High School Diploma -

Satelite Senior High School
Satellite Beach, FL

Skills

  • Time management
  • Friendly and outgoing
  • Cash handling
  • Problem-solving
  • Opening and closing duties
  • Exceptional customer service
  • Active listener

Timeline

Barista

Starbucks
08.2024 - Current

Host, Dishwasher, Food Runner

Charlie and Jakes
08.2024 - 01.2025

Crew Member

Firehouse Subs
06.2021 - 08.2024

High School Diploma -

Satelite Senior High School

college

Currently enrolled in ASU online program. (Arizona state university). I want to work with animals for my future job, so my degree is in biology and conservation. I am a freshman in college.

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