Odeliza Espinal
Brooklyn,NY
Summary
Dynamic banking professional skilled in cash handling, customer service, and relationship building. Proven ability to enhance client satisfaction and streamline operations through creative problem-solving.
Overview
2027
2027
years of professional experience
Work History
Asociaciate Banker
JPMorgan Chase
Ridgewood, NY
2024 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Assisted clients with account inquiries, providing timely solutions to enhance customer satisfaction.
- Collaborated with team members to streamline operational workflows, improving service delivery speed.
- Maintained up-to-date knowledge of banking products, facilitating informed recommendations for clients.
Branch Operation Lead
JPMorgan Chase
Jackson Height
2023 - 2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Mentored junior staff, providing guidance on professional development and process adherence.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Personal Banker
JPMorgan Chase
Corona, NY
2013 - 2021
- Educated customers on banking products and services to enhance financial literacy.
- Assisted clients with account opening and maintenance processes.
- Processed transactions accurately while ensuring compliance with banking regulations.
- Developed strong relationships with clients to promote loyalty and retention.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Bank Teller
JPMorgan Chase
2010 - 2013
- Processed customer transactions accurately and efficiently, managing cash handling and balancing registers.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Utilized banking software to update customer information and maintain accurate records in real-time.
- Collaborated with team members to streamline branch operations and enhance overall service delivery.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Bank Teller
Citibank, NA
Brooklyn, NY
2007 - 2009
- Conducted routine audits of cash drawers, ensuring compliance with internal policies and regulatory standards.
- Educated customers on banking products, promoting services that meet their financial needs effectively.
- Implemented process improvements that reduced transaction times and increased customer satisfaction ratings.
- Mentored new tellers on best practices for customer interaction and operational procedures within the branch.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Universidad Utesa
SantiagoSkills
- Customer service
- Cash handling
- Creative thinking
- Cash management
- Relationship building
- Product promotion
Languages
Spanish
Full Professional
Timeline
Asociaciate Banker
JPMorgan Chase
2024 - Current
Branch Operation Lead
JPMorgan Chase
2023 - 2024
Personal Banker
JPMorgan Chase
2013 - 2021
Bank Teller
JPMorgan Chase
2010 - 2013
Bank Teller
Citibank, NA
2007 - 2009
High School Diploma -
Universidad Utesa