Jessica Caba
Wesley Chapel,FL
Summary
Client-focused professional with experience spanning customer support, intake coordination, case management, veteran services, and performance coaching. Demonstrated ability to manage high-volume client interactions, maintain precise documentation, and provide empathetic, solution-oriented support. Strong background working in remote and in-person environments with diverse populations. Seeking a remote or Tampa-based role in Customer Support, Intake/Case Management, Quality Assurance, or Veteran-Focused Organizations.
Overview
6
6
years of professional experience
Work History
Personal Trainer
01.2020 - Current
- Provide virtual and in-person coaching services, client onboarding, and progress tracking
- Maintain long-term client relationships through accountability, education, and communication
- Independently manage scheduling, payments, and follow-ups in both remote and in-person settings
- Translate complex information into clear, actionable guidance for clients
Intake Specialist & Case Manager
Veteran Benefits Guide
01.2020 - 12.2021
- Served as first point of contact for veterans seeking benefits and resources, conducting detailed intake interviews
- Collected, verified, and documented sensitive personal and service-related data with strict confidentiality
- Educated veterans on eligibility requirements, timelines, and next steps to improve case outcomes
- Maintained organized case files and accurate records to support compliance and quality standards
- Coordinated with internal teams and external agencies to resolve issues and advance cases efficiently
Receptionist
Sports & Fitness Facility
- Managed front desk operations, high-volume phone calls, scheduling, and client check-ins
- Delivered professional, welcoming customer service in a fast-paced environment
- Resolved client concerns, scheduling conflicts, and general inquiries efficiently
Education
Bachelor of Arts - Exercise Science
Sterling College
Skills
- Customer Support
- Client Success
- Intake Coordination
- Case Management
- Veteran Benefits
- Eligibility Support
- Quality Assurance
- Documentation Review
- CRM Systems
- Data Entry
- HIPAA
- Confidential Information
- Remote Communication
- Conflict Resolution
- Denescalation
- Scheduling
- Workflow Management
Websites
Timeline
Personal Trainer
01.2020 - Current
Intake Specialist & Case Manager
Veteran Benefits Guide
01.2020 - 12.2021
Receptionist
Sports & Fitness Facility
Bachelor of Arts - Exercise Science
Sterling College