Saul Perez
Northridge,CA
Summary
Personable and reliable professional with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles coupled with proficiency in problem-solving and data entry. Dedicated to creating positive experiences and fostering strong member relationships. I love helping other people achieve their goals and continue working hard everyday to better myself and those around me.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Trainer
Equinox
03.2025 - 07.2025
- Designed personalized fitness programs tailored to individual client goals and abilities.
- Conducted assessments of clients' physical conditions to track progress and adapt training plans.
- Provided guidance on proper exercise techniques to ensure safety and effectiveness during workouts.
- Engaged with clients regularly to motivate, encourage, and maintain commitment to fitness goals.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
Member Service Representative
Planet Fitness
10.2024 - 03.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
Assistant Staff Member
LA Kids Run Marathon
03.2023 - 03.2024
- Voluntary work involving the organization of schools, escorting parents, hellpiiung diffuse parking situations
- Overviewing running area
- Ensuring safety of participants
- Handing out medals
Assistant Staff Member (Voluntary)
Los Angeles Public Library
09.2019 - 11.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Developed and improved time management and organizational skills to maximise personal productivity.
Assistant Coach / Staff Member (Voluntary)
Eleanor G Roberts Aquatic Center
06.2019 - 07.2019
- Adapted teaching strategies to match developmental age and abilities of students.
- Organized and implemented effective teaching strategies for students as young as 9 years old.
- Maintained open communications with parents and guardians to keep everyone informed about schedules, administrative requirements and class updates.
- Helped prepare students for competitive meets across Los Angeles
- Cleaned and organized pool area, locker rooms and other common spaces each day.
- Upheld optimal safety protocols, responded to emergencies and completed related paperwork for notable incidents and accidents.
Education
High School Diploma -
Northridge Academy High School
Northridge, CA06-2023
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Issue resolution
- Product recommendations
- Client education
- Sales strategy
- Service recommendations
- Growth Mindset
- Bilingual
Affiliations
- Affiliated with Gym Influencer Alex Eubank
- @perezsaul23 on Social Media
- Looking to Build Brand Image
Certification
NASM CPT
CPR/AED CERTIFICATE
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Personal Trainer
Equinox
03.2025 - 07.2025
Member Service Representative
Planet Fitness
10.2024 - 03.2025
Assistant Staff Member
LA Kids Run Marathon
03.2023 - 03.2024
Assistant Staff Member (Voluntary)
Los Angeles Public Library
09.2019 - 11.2019
Assistant Coach / Staff Member (Voluntary)
Eleanor G Roberts Aquatic Center
06.2019 - 07.2019
High School Diploma -
Northridge Academy High School