Odessa Belosic
Emporia,KS
Summary
My name is Odessa, I prefer to go by Dez. I am experienced in customer service, Sales, management, and cooking, I am a mother of four living children, I am currently a student with DeVry university.
I have the skills of learning very quickly, I can de-escalate just about any situation, I have great time management, and I can get things done with a deadline very efficiently.
I am FEMA certified, I have my ServSafe so I can properly handle food, and anything in the food industry.
I work well under pressure, and I am a great team member!
Overview
6
6
years of professional experience
Work History
Pick-Pack Associate
Mize and Company
Kingman, KS
07.2023 - 09.2025
- Fill orders for customers then ship it out to them via FedEx and/or UPS world ship managers
- Used multiple systems to track customer orders efficiently
- Worked on a team of 4
- Packed the parts ordered for the customers
- Prioritized customer pick-ups, Next Day Air and Express orders
Shift Manager
McDonalds
Kingman, KS
07.2022 - 07.2023
- Oversaw the day shift crew members
- Counted the money drawers for the bank
- Prepared food
- Served customers in a timely manner and made sure their orders were correct
- Took customer complaints if something was wrong with their orders
- Successfully drove new product lines to increase annual profits and sales
Trainer/Sales Supervisor
Communication Solutions
Emporia, KS
09.2021 - 01.2022
- Brought the new center from 12th in the U.S. to the top 3 in just two months
- Trained and oversaw new employees on selling internet streaming services
- Supervised calls, and sales.
- Made sure all employees stayed on the task at hand
- Developed and delivered training programs to enhance employee communication skills.
- Collaborated with teams to identify training needs and tailor content accordingly.
- Evaluated participant feedback to refine training materials and improve delivery methods.
- Analyzed training outcomes to measure effectiveness and drive continuous improvement initiatives.
FID Processor/Pick Pack
Walmart Distribution Center
Ottawa, KS
08.2020 - 04.2021
- Scanned, picked and filed orders for customers
Assistant Manager
Dairy Queen
Burlington, KS
08.2019 - 12.2019
- Helped the owner and general manager oversee employees and make sure service was given respectfully and in a timely fashion
Education
High School Diploma -
Penn Foster Online
Manhattan, KS05.2016
Skills
Time management
Learn very quickly
Works well under pressure
Can efficiently work well with a team or alone
Can de-escalate any situation
Can type 50-75 words per minute
Timeline
Pick-Pack Associate
Mize and Company
07.2023 - 09.2025
Shift Manager
McDonalds
07.2022 - 07.2023
Trainer/Sales Supervisor
Communication Solutions
09.2021 - 01.2022
FID Processor/Pick Pack
Walmart Distribution Center
08.2020 - 04.2021
Assistant Manager
Dairy Queen
08.2019 - 12.2019
High School Diploma -
Penn Foster Online