ODETTA J. WOODRUFF
Linden,NJ
Summary
Detail-oriented Administrative and Operations Professional with diverse experience in veterinary healthcare, government, distribution, telecommunications, and retail. Expertise in scheduling, data entry, electronic records, and workflow improvement. Skilled in managing confidential information, balancing priorities, and enhancing training materials to support high-volume operations. Knowledgeable in Microsoft Office, Google Workspace, ezyVet, and electronic record system.
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solution.
Enthusiastic customer service professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends.Dependable achiever committed to holding the highest ethical standards and maintaining customer trust..
Customer-focused Client Service Representative with experience in managing client relationships, resolving complex issues and delivering exceptional customer service. Strengths include strong communication skills, problem-solving abilities, and proficiency in CRM software. Successfully improved customer satisfaction rates and fostered long-term client loyalty in previous roles.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Client Service Representative/Veterinary Assistant
Heart of Chelsea Veterinary Group
New York, New York
2024.05 - Current
- Managed high-volume client communication, clearly explaining next steps, prioritizing requests, and escalating clinical concerns to ensure timely resolution and client satisfaction.
- Provided client-service and administrative support across multiple veterinary hospital locations, coordinating appointments, electronic records, referrals, and billing information to enhance client experience and operational efficiency.
- Coordinate with veterinarians, veterinary technicians, client-service teams, insurance staff, and other departments to support continuity of care and resolve operational or client needs.
- Maintain accurate and confidential patient and client records in ezyVet, document communications, update account information, and route time-sensitive requests to the appropriate clinical or administrative team.
- Provided flexible cross-location support, rapidly learning different workflows and assisting teams with scheduling and communications to maintain operational continuity.
- Create PowerPoint presentations, training materials, reference guides, and workflow resources to improve team consistency, onboarding, and day-to-day efficiency.
- Restrained animals safely during procedures and grooming to ensure their well-being.
- Ensured availability of necessary supplies and instruments for efficient daily veterinary operations.
- Communicated with pet owners about appointments, aftercare, and clinic instructions.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Provided support to veterinarians during animal examinations to ensure thorough assessments.
- Administered vaccinations, medications, and treatments prescribed by the veterinarian.
- Dispensed medications orally or topically according to veterinarian instructions.
- Cleaned and sterilized exam rooms between appointments.
Veterinary Receptionist
Bay Street Animal Hospital
2021.07 - 2024.05
- Managed daily front-office operations including appointment scheduling, client check-in and check-out, telephone and in-person communication, electronic records, invoicing, payment processing, and documentation.
- Maintained confidential patient and client information while coordinating records and next steps among pet owners, veterinarians, and veterinary technicians to ensure seamless communication.
- Managed appointment changes, medical-record requests, follow-up needs, billing questions, and routine service concerns, effectively balancing multiple priorities in a busy veterinary hospital.
- Maintained confidential patient and client information and coordinated records and next steps among pet owners, veterinarians, and veterinary technicians.
- Organized administrative tasks and documented information for team members.
Manager in Training
Burlington Distribution Center
2021.04 - 2023.06
- Organized staff priorities, monitored workflow, communicated operational expectations, and resolved issues impacting productivity and task completion.
- Supported employee training, reinforced procedures, and clarified responsibilities to enhance understanding of operational standards.
- Ensured accuracy, monitored inventory movement, upheld safety protocols, met deadlines, and followed through on changing operational priorities.
- Supported daily distribution-center operations while developing supervisory, workflow, and team-coordination skills in a high-volume environment.
Temporary Administrative / Member Support
New York State Teachers' Retirement System
2020.04 - 2022.09
- Handled records, data entry, documentation, correspondence, and member inquiries, ensuring confidentiality and accuracy in all interactions.
- Provided administrative and member-support assistance in a government retirement-services environment, handling information carefully and professionally.
- Organized and reviewed information, routed requests effectively, and ensured timely completion of routine administrative processes.
Customer Service Team Lead
AT&T; Communications
2018.12 - 2022.06
- Coordinated team activities and delivered customer-service support in a high-volume communications environment, ensuring efficient day-to-day operations.
- Provided customer-service support while also helping coordinate team activity and day-to-day service needs in a high-volume communications environment.
- Balanced customer needs, operational priorities, documentation, and follow-through while helping maintain an organized and productive team environment.
- Managed customer needs and operational priorities while maintaining organized documentation and follow-through, contributing to a productive team environment.
Shift Supervisor
CVS Pharmacy
2017.10 - 2020.02
- Trained and supported employees, assigned priorities, addressed customer concerns, and maintained organized workflows.
- Supported store operations and supervised shift activities, including customer service, staff coordination, register and payment functions, and routine operational responsibilities.
- Assisted with inventory and operational tasks, handled transactions and confidential information, and resolved service issues accurately and professionally.
Education
Bachelor of Science - Communication Studies - Design & Digital Media
College of Staten Island, City University of New York
Staten Island, NY 2016.09 - 2019.05
Susan E Wagner High School
Staten Island, NYSkills
- Veterinary Inventory Management
- EzyVet management
- Medical records
- Client support
- Appointment scheduling
- Veterinary billing
- Administrative & Office Support
- Drive coordination
- Data management
- File management
- Professional correspondence
- Data reporting
- Onboarding support
- Department coordination
- Process improvement
- Microsoft Office & Google Workspace
- Microsoft Word
- Excel
- Outlook
- PowerPoint
- Teams
- Google Docs
- Sheets
- Calendar
- Forms
- Confidential Information Handling
- Problem solving
- Veterinary billing
- Medical records
- Billing processing
- EzyVet charting
- Client communication
- Referral coordination
- Workflow coordination
- Attention to detail
- Professional communication
- System documentation
- CRM software
- Customer support
Personal Information
Title: ADMINISTRATIVE | OPERATIONS | VETERINARY CLIENT SERVICES PROFESSIONAL
Timeline
Client Service Representative/Veterinary Assistant
Heart of Chelsea Veterinary Group
2024.05 - Current
Veterinary Receptionist
Bay Street Animal Hospital
2021.07 - 2024.05
Manager in Training
Burlington Distribution Center
2021.04 - 2023.06
Temporary Administrative / Member Support
New York State Teachers' Retirement System
2020.04 - 2022.09
Customer Service Team Lead
AT&T; Communications
2018.12 - 2022.06
Shift Supervisor
CVS Pharmacy
2017.10 - 2020.02
Bachelor of Science - Communication Studies - Design & Digital Media
College of Staten Island, City University of New York
2016.09 - 2019.05
Susan E Wagner High School