Kelly Vanegas
Brentwood,NY
Summary
Customer service representative and veterinary assistant with expertise in patient care and animal restraint. Demonstrated success in enhancing pet well-being through education and support during critical situations. Committed to delivering compassionate care and facilitating effective client interactions. Detail-oriented with strong skills in ensuring smooth veterinary operations and providing emotional support.
Overview
4
4
years of professional experience
Work History
Client Service Representative/Veterinary Assistant
Commack Veterinary Center
Commack, New York
01.2023 - Current
- Hired initially as a Client Service Representative and quickly cross-trained as a Veterinary Assistant due to strong performance, adaptability, and skill.
- Regularly balanced responsibilities in both reception and assistant roles to support hospital operations and patient care needs.
- Managed high-volume phone communications, including appointment scheduling, client education, and triaging appointment urgency.
- Appropriately coordinated emergencies, appointments, surgeries, and sedated procedures to optimize hospital workflow and maximize efficiency.
- Addressed client concerns timely and resolved complaints through professional communication, empathy, and problem-solving skills.
- Maintained accurate and detailed client, patient, and communication records within the hospital management system.
- Built strong client relationships by providing personalized service and compassionate support throughout the patient care process.
- Processed financial transactions, reconciled daily balances, and maintained accurate financial records.
- Assisted veterinarians and technicians during examinations, treatments, and procedures while ensuring patient safety and comfort.
- Safely restrained patients of varying species, sizes, and temperaments, utilizing Fear Free handling techniques whenever possible.
- Maintained cleanliness, organization, and readiness of exam rooms, treatment areas, surgical suites, and dental suites.
- Educated clients on medications, treatment plans, post-procedure care, and follow-up recommendations.
- Acted as a bilingual contact for Spanish-speaking clients, translating during appointments, procedures, and telephone communications to improve accessibility, client education, and continuity of care.
- Collaborated effectively with veterinarians, technicians, and support staff to ensure efficient patient flow and high-quality care.
- Trained and mentored new team members in both client service and veterinary assistant responsibilities, contributing to successful onboarding and team development.
Front Desk Administrator
TSI Physical Therapy & Sports Performance
Massapequa, New York
03.2022 - 12.2022
- Ensured a welcoming front desk environment while assisting patients with inquiries.
- Performed administrative tasks including filing, copying, data entry, and scanning documents.
- Updated database with new customer information after each transaction.
- Managed patient check-in and check-out procedures efficiently.
Education
High School Diploma -
Brentwood Highschool
Brentwood, NY06-2016
Skills
- Veterinary care
- Animal restraint
- Appointment scheduling
- Medical record management
- Veterinary terms
- Patient care
- Client communication
- Attention to detail
- Team collaboration
- Problem solving
- Emotional support provision
- Front desk operations
- Euthanasia assistance
Languages
Spanish
Full Professional
Timeline
Client Service Representative/Veterinary Assistant
Commack Veterinary Center
01.2023 - Current
Front Desk Administrator
TSI Physical Therapy & Sports Performance
03.2022 - 12.2022
High School Diploma -
Brentwood Highschool