Odette Delgado
Mount Pleasant
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Escrow and Loan Operations Officer
PILGRIM BANK
01.2026 - Current
- Managed escrow payment processing and verified account information to ensure system accuracy and compliance
- Calculated updated escrow payment amounts to maintain accurate disbursements and balances
- Updated monthly system rates to support accurate loan and escrow calculations
- Generated and analyzed reports to verify proper loan coding and compliance standards
- Audited loan uploads and documentation to ensure accurate tracking and data integrity
- Ran credit bureau reports to assess loan activity and track account performance metrics
- Coordinated lien releases post-payoff of real estate loans to facilitate timely property transfers
- Managed employee timesheets and PTO approvals while maintaining accuracy, organization, and timely payroll coordination
Loan Processor Specialist
PILGRIM BANK
09.2022 - 05.2024
- Processed and analyzed loan applications and documents, ensuring accuracy and completeness to facilitate approvals
- Prepared early disclosures and collaborated with loan officers, ensuring timely processing of loans and closing assignments
- Maintain knowledge of loan products, underwriting guidelines, and loan regulations
- Ordered appraisal and evaluation requests, supporting accurate assessments for real estate transactions
- Requested appraisals and evaluations for real estate transactions to support accurate assessments.
Loan Operations Specialist
PILGRIM BANK
06.2020 - 09.2022
- Received and reviewed all loan files ensuring the loan meets necessary regulatory and loan policy requirements
- Audited loan input in core system, ensuring accuracy and adherence to policies
- Tracked documents and maintained loan files, addressing exceptions to ensure compliance
- Prepared paid loan files and generated statements and reports for timely release
Online Banking Specialist
PILGRIM BANK
12.2019 - 06.2020
- Troubleshot and resolved online mobile banking issues with prompt customer service
- Managed customer service inquiries and requests, enhancing customer satisfaction and supporting team members
- Conducted account research and made adjustments to customer accounts
- Compiled data into weekly reports, ensuring timely access to critical information for decision-making
Education
Bachelor of Business Administration - Accounting
Texas A&M University - Texarkana
Texarkana, TX 08.2024 - 05.2026
Skills
- Loan processing
- Loan underwriting
- Mortgage loan software
- Compliance management
- Document review
- Report generation
- Data entry proficiency
- Multitasking Abilities
- Decision-making
- Bilingual Communication (English and Spanish)
Certification
Notary Public, State of Texas
Timeline
Escrow and Loan Operations Officer
PILGRIM BANK
01.2026 - Current
Bachelor of Business Administration - Accounting
Texas A&M University - Texarkana
08.2024 - 05.2026
Loan Processor Specialist
PILGRIM BANK
09.2022 - 05.2024
Loan Operations Specialist
PILGRIM BANK
06.2020 - 09.2022
Online Banking Specialist
PILGRIM BANK
12.2019 - 06.2020