Odette Medina Castanon
San Diego,CA
Summary
Dynamic customer service representative with expertise in managing high call volumes and problem-solving. Proven skills in cash handling and empathy foster strong client relationships and ensure accurate transactions. Detail-oriented professional with a background in customer service and administrative support. Adept in cash handling, data entry, and addressing applicant inquiries. Committed to delivering exceptional service and ensuring operational accuracy.
Overview
4
4
years of professional experience
Work History
Customer Service
Job Options (Sentri Enrollment Center)
San Diego, CA
03.2023 - 10.2024
- Cashier, Verify amounts, totals, and what is being charged.
- Answer applicant questions about the rules and regulations of the trusted traveler program.
- Call center experienced, manage high volume level of calls per day.
- Work closely with CBP Officers at Otay Mesa Port of Entry.
- Work with important and very sensitive information of applicants.
- Assist applicants and know their immigration status in order to answer their questions.
- Cash handling and having difference types of payments (check and credit/debit cards).
- Responsible counting money and transactions.
- Counted end of shift cash receipts to ensure accuracy with paper and computer receipts.
- Fast drivers, passenger with sentri and global members know the different type of documents they have to present in their interviews.
- Problems solving in customer service.
Receptionist
PG Forest Products
San Diego, CA
09.2020 - 03.2023
- Assist with administrative task as data entry and organizing files.
- Cash handling
- Answered phone calls and questions about the company
- Scheduled appointments.
- Multitask.
- Invoicing all the material was send it to the customer.
Education
Degree - marketing
Universidad Autonoma De Baja California
Tijuana Baja California 12-2019
Skills
- Publicity
- Excel
- Computer skills
- Creative
- Empathy
- Customer service
- Fast learner
- Patience
- Honesty
- Customer data is confidential
- Multitasking
Languages
Spanish
First Language
Timeline
Customer Service
Job Options (Sentri Enrollment Center)
03.2023 - 10.2024
Receptionist
PG Forest Products
09.2020 - 03.2023
Degree - marketing
Universidad Autonoma De Baja California
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