Virginia Bowman

Loaded and unloaded baggage, cargo, and mail onto and off of aircrafts in a fast-paced environment while operating various ground service equipment such as belt loaders, container loaders, push back tractors, and tugs.

• Assisted Spectrum customers by answering a variety of questions, reviewing their accounts, and providing information in a high volume environment.

• Managed customer and transportation partner injury claims through email and phone calls, while also handling paperwork and document management such as order processing. Coordinated shipping schedules and ensured timely deliveries.

• Established standards for personnel performance, service to guests, room rates, advertising, publicity and credit
• Trained and managed five employees
• Scheduled works hours, determined salaries and recognized achievements
• Interviewed, hired and evaluated personnel
• Processed reservations and addressed guests complaints and resolved to guest satisfaction
• Delegated authority and assigned responsibilities to department heads
• Inspected rooms, public areas and outside grounds for cleanliness and appearance
• Structured and maintained a sales marketing plan
• Dedicated sales activities
• Coordinated sales distribution
• Established sales territories
• Assigned and supervised sales staff work
• Oversaw sales managers at the local level
• Directed personnel duties such as disciplinary action, interviewing, hiring, training supervising and evaluations
• Projected future Revenue and profitability based on past operational records and reports
• Directed sales efforts based on customer preferences
• Planned advertising services
• Advised and conferred with potential and current customers
• Knowledge sets include Guest Services.

• Sell to new and existing customers
• Remain knowledgeable about products and services, always being aware of competitors services, offers and incentives
• Influence customers to purchase products and services
• Manage customer interactions by resolving issues and managing communications
• Reinstate customers work orders at the end of the transaction regarding the timeliness and completion of the work order
• Ensure timeliness of sales system entry
• Maintain proficiency in billing system and sales automation tools
• Ensure accuracy of customer accounts
• Real time entry of work orders.