Odette Rodriguez
Mahopac
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care for over 18 years. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
22
22
years of professional experience
Work History
Registered Medical Assistant
Physician One Urgent Care/ Yale New Haven Health
Somers
10.2023 - Current
- All POC testing, Phlebotomy, EKG, Ear irrigation, Vision test, Urinalysis, Covid PCR testing, Strep testing, Glucose monitoring, clean wounds, Nebulizer treatments, Document medications and vaccines into MAR.
- Adhere to HIPAA regulations while handling confidential patient information.
- Prepare treatment rooms for patients by cleaning surfaces and restocking supplies.
- Clean and maintain medical equipment following procedures and standards.
- Relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Perform meditation reconciliation.
- Place test orders on Epic.
- Perform quality control and revise expired items.
- Collect specimens for laboratory testing according to accepted standards.
- Perform patient assessments, including vital signs and medical history documentation.
- Maintain refrigerator logs, answer calls.
- Maintain OSHA standards.
- Prepare telehealth visit and follow up with ordered testing.
- Per diem – I select my shifts
Surgical Coordinator/ Senior Medical Assistant
WMCHealth NPS, APS
Valhalla
10.2022 - Current
- Company Overview: Cancer Institute/ Otolaryngology ENT/ CTS
- Obtained oral and infusion medication authorization, performed phlebotomy as needed.
- Assisted in the infusion department as needed obtaining vitals and assisting patients.
- Assisted providers in minor office procedures such as FNA biopsies, throat biopsies and patient examinations.
- Communicate with appropriate sources in response to emergent situations.
- Performed lab processing for bone marrow specimens.
- Provide treatment to patients per organizational protocols.
- Ensure all proper HIPAA forms and PHI are scanned into the EHR.
- Obtain and record vitals, obtain medication history, assure consents are signed for in office procedures and inpatient surgery.
- Utilized autoclave to sterilize instruments.
- Perform weekly and monthly autoclave maintenance.
- Follow OSHA protocols.
- Processed nasal endoscopy scopes for sterilization.
- Follow Universal Precautions and Infection Control procedures and maintain a safe environment.
- Managed, trained and educated over 5 medical assistants to continually improve performance and skill level.
- Maintained weekly schedules of over 5 Medical Assistants.
- Perform inventory of supplies and safeguard equipment.
- Participate in performance improvement activities and staff training.
- Perform administrative duties as required by registering patients and scheduling appointments.
- Answered messages for 13 MDs in the message pool, faxing medical records as required and proposing prescriptions.
- Provide interpersonal skills, customer service and assist other support staff as needed.
- Travelled to multiple sites (9) as required to ensure equipment is functional and site is up to standards.
- Prepare interpreter telehealth visit.
- Obtain radiology authorizations and assist with scheduling appointments.
- Assure all radiology results are in the EHR and images in Regional PACS before scheduled MD visit.
- Maintain patient database.
- Schedule telehealth visit appointments.
- Obtain authorizations for all pre-surgical testing and schedule patients for tests.
Registered Medical Assistant
New York Presbyterian Medical Group
Cortlandt Manor
07.2021 - 10.2022
- Company Overview: Neurology, General Surgery, Breast cancer surgery, OB/ GYN, Internal Medicine.
- Obtained and recorded vitals, performed phlebotomy, scheduled patients, triaged post-op patients.
- Assured medication reconciliation was updated on Epic.
- Assisted with front desk duties as required.
- Maintained OSHA standards.
- Sterilized instruments with Autoclave.
- Assisted physicians in exams, treatments, and procedures.
- Ensured all medical equipment was functioning properly prior to use.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Obtained authorizations for surgeries and radiology procedures.
- Floated and assisted with Obstetrics and Gynecology, Internal Medicine and in the Breast Institute.
- Floated and assisted providing patient care tech duties by performing phlebotomy, vitals, and ADL by helping the inpatient med surgical unit in the hospital due to Covid understaffing.
- Assisted with processing demised patients.
Registered Medical Assistant/ Surgical Scheduler
WMCHealth Advanced Physician Services
Poughkeepsie
09.2017 - 07.2021
- Company Overview: Heart and Vascular Institute-Vascular Surgery
- Obtained and recorded vitals, Vascular surgical scheduler, insurance authorizations, scheduled post op appointments, scheduled radiology appointments.
- Ordered supplies, stocked rooms, trained new medical assistants.
- Assisted front desk by scheduling appointments, answered phones, collected copays, checked out patients.
- Assured all proper HIPAA forms and patient documents were scanned into the system.
- Assured surgeries were in Outlook calendar for 3 Vascular surgeons.
- Assisted and set up trays for perm catheter removal and sclerotherapy surgery in office procedures.
- Floated and assisted in General Surgery, Cardiology, Neurology, ENT, Family Medicine.
- Performed EKG’s, sterilized instruments.
- Maintained OSHA standards.
- Successfully and independently worked in the front and back office.
- Assured patient flow in a timely and accurate manner.
- Frontline COVID-19 Swabber and COVID-19 vaccination site registrar.
Mobile phlebotomist
Apps Para Medical Services
Hartsdale
11.2010 - 12.2017
- Company Overview: Paramedical Examiner
- Collected and recorded health data for life insurance companies; performed phlebotomy, urinalysis, saliva test, height, weight, pulse and blood pressure.
- Performed EKG and mounted on EKG board in applicant's home or workplace.
- Worked independently from home; scheduled clients and confirmed appointments.
- Prepared lab specimens, centrifuged blood, transport serum, performed urine dipstick.
- Prepared lab requisition forms and send out specimens via Fed-Ex.
- Faxed documents to Branch office daily.
- Performed e-exams on netbook.
- Independent Contractor
- Followed universal precautions when collecting specimens from different individuals in order to prevent cross-contamination.
- Maintained accurate records of specimens collected, including patient information, specimen type, collection date and time.
- Adhered to safety regulations while performing duties such as wearing gloves at all times when handling blood samples.
- Processed specimens promptly following standard operating procedures for laboratory testing.
- Performed venipuncture and capillary puncture procedures on patients of all ages in a mobile setting.
- Conducted quality control checks throughout day to ensure accuracy of results obtained from tests performed.
- Prepared materials for phlebotomy such as antiseptics, gauze pads and tourniquets.
- Demonstrated excellent customer service skills when interacting with patients in order to ensure satisfaction with the service provided.
- Monitored expiration dates on reagents used for testing purposes and replaced them as needed.
Registered Medical Assistant
CareMount Medical P.C
Katonah
11.2016 - 09.2017
- Company Overview: Internal Medicine, Urgent Care, Dermatology
- Performed patient assessments, including vital signs and medical history documentation.
- Performed urinalysis, EKGs, pulse oximeter, spirometry, glucose testing.
- Assured medication reconciliation, updated pharmacy and current health information on NextGen Electronic medical record system.
- Assured patient flow in a timely and accurate manner for 5 Internal Medicine doctors while rooming for them.
- Performed phlebotomy and obtained vitals at Urgent care locations when needed.
- Assisted with dermal biopsies and setting up for procedures.
- Float to Internal Medicine, Urgent Care, Dermatology, Pediatrics, as needed.
- Maintained clinical records according to HIPAA regulations.
- Adhered to HIPAA regulations while handling confidential patient information.
Registered Medical Assistant
Yorktown Adult and Pediatrics
Yorktown Heights
11.2015 - 08.2016
- Company Overview: Adult and Pediatric Medicine
- Performed patient assessments, including vital signs and medical history documentation.
- Performed EKG, Performed urinalysis.
- Performed hearing and vision tests on all patients.
- Recorded all vaccines on registry and logged.
- Maintained vaccine refrigerator’s temperature logged.
- Assured all rooms were stocked; ordered medical supplies as needed.
- Collected co-pays.
- Performed drug testing.
- Assisted with registering patients.
- Answered phones and scheduled appointments as needed.
- Placed blood work order electronically for each patient.
- Collected specimens for laboratory testing according to accepted standards.
- Prepared laboratory specimens for analysis and organized lab results.
- Maintained clinical records according to HIPAA regulations.
- Adhered to HIPAA regulations while handling confidential patient information.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
Admitting Clerk-Patient Access
Westchester Medical Center
Valhalla
01.2012 - 01.2014
- Company Overview: Emergency room, Cedarwood Clinic, Inpatient, Surgery, Radiology and Maria Fareri Children’s hospital
- Obtained all required demographic and financial information with assured accuracy by verifying in the Electronic Health Record/Patient Accounting System.
- Obtained signatures for all required organization, state and federal consents and/or notifications.
- Trained new staff accordingly.
- Assisted at the call center as needed in customer service calls and scheduling appointments.
- Ensured accurate charges and orders have been placed in accordance with departmental policy.
- Screened for Insurance eligibility and verification determination including patient liability collection.
- Worked on a rotated schedule.
- Volunteered to work extra shifts as needed.
- Worked 16 hour shifts as required.
- Emergency room, Cedarwood Clinic, Inpatient, Surgery, Radiology and Maria Fareri Children’s hospital
- Coordinated with billing department for any discrepancies encountered during registration process.
- Complied with HIPAA guidelines when handling confidential patient information at all times.
- Assisted patients in completing insurance forms and other paperwork related to admission.
- Provided excellent customer service to all customers, including visitors, vendors and employees.
- Scanned documents into EHR system as needed.
- Verified patient information and collected necessary documents to complete admission process.
- Greeted and registered new patients, checked for accuracy of demographic information, updated existing records.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Checked patient information and insurance coverage.
- Completed registrations for laboratory work, surgical procedures and radiology.
- Determined charges and collected co-pays.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Nurse Aide
The Country House Assisted Living
Yorktown Heights
04.2011 - 05.2012
- Assisted with evening activities by providing required assistance.
- Provided patient care, including bathing and dressing.
- Observed residents' behavior closely to detect any changes in mood or physical condition that require further medical attention.
- Maintained patient confidentiality according to HIPAA guidelines at all times.
- Transported patients safely using wheelchairs or stretchers when necessary.
- Greeted visitors warmly and provided directions when needed.
- Assisted nurses in providing medical treatments as directed by physicians.
- Answered call lights promptly and responded to patient requests courteously and efficiently.
- Administered medications following established procedures and protocols under supervision of a Registered Nurse.
- Maintained a clean environment by disinfecting equipment, emptying trash containers, cleaning surfaces, changing linens.
- Reported all incidents, accidents involving clients immediately to supervisor, nurse manager, charge nurse.
- Monitored patient's condition and reported any changes to the registered nurse or physician.
- Responded quickly to emergencies and followed proper safety protocols at all times.
- Assisted with transferring patients from bed to wheelchair or stretcher.
- Assisted LPN with medications as needed.
- Assisted the dining crew by locating residents to eat in a timely manner.
- Assisted in training new employees as needed.
- Answered multi phone lines when required.
- Assisted in setting up medication area with required items.
- Acquired assistance to residents when needed.
- Provided emotional support to patients and families during difficult times.
Staff Assistant
Rogosin / Kidney transplant taken over by The New York Presbyterian Hospital
New York
01.2008 - 01.2010
- Resolved problems with processing patient care requests by providing excellence in customer service skills.
- Worked independently, resolved daily issues and assured clinic was prepared to flow efficiently.
- Registered patients: coordinated each patient's 5-hour visit by rotating and assuring they were seen in a timely manner while providing excellence in care.
- Retrieved material from files in accordance with HIPAA and FOIA regulations.
- Handled calls, scheduled and confirmed appointments.
- Maintained and set up patient health records and administrative files.
- Prepared laboratory requisitions.
- Obtained patient pictures and loaded into electronic chart.
- Ordered literature for patient packets.
- Assisted with phlebotomy on an emergent day.
Registered Medical Assistant
Bartholome Rodriguez, M.D.
Bronx
01.2004 - 01.2006
- Company Overview: Obstetrics and Gynecology
- Assisted physician in servicing 30-40 patients in a timely manner.
- Registered and scheduled patients when needed; collected co-payments.
- Prioritized patients' daily care according to acuity and scheduled appointments.
- Answered a high volume of phone calls; filed charts.
- Obtained pre-authorization for procedures;
- Scheduled OR procedures.
- Sterilized instruments with autoclave; prepared rooms.
- Recorded patient Vitals, Performed and read urine dip stick.
- Performed 3 hour GTT; Performed phlebotomy daily.
- Assisted physician with Colposcopy, Biopsy and Cryosurgery.
- Assisted with patient education.
- Monitored medical inventory and ordered medical supplies.
- Maintained clinical records according to HIPAA regulations.
- Adhered to HIPAA regulations while handling confidential patient information.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Assisted physicians in exams, treatments, and procedures.
- Explained treatment procedures and physicians' instructions.
Education
BBA - Health Administration
Monroe College
New Rochelle, NY01.2012
Certified Medical Assistant -
Mandl School, College of Allied Health
01.2004
AOS - Secretarial Science
Monroe College
New Rochelle, NY01.1994
Skills
- BLS certified
- Bilingual Spanish
- Medical terminology interpretation
- Multi-tasking
- Accuracy
- Diligence
- EMR Skills
- ECW
- Revenue Cycle
- Meditech
- Cerner
- NextGen
- Athena
- Epic
- Docutap
- Phreesia
- Solv
- Paragon
References
Available upon request.
Credentials
- RMA
- BBA
Emr Skills
- ECW
- Revenue Cycle
- Meditech WounDocs
- Cerner
- NextGen
- Athena
- Epic
- Docutap
- Phreesia
- Solv
- Paragon
Timeline
Registered Medical Assistant
Physician One Urgent Care/ Yale New Haven Health
10.2023 - Current
Surgical Coordinator/ Senior Medical Assistant
WMCHealth NPS, APS
10.2022 - Current
Registered Medical Assistant
New York Presbyterian Medical Group
07.2021 - 10.2022
Registered Medical Assistant/ Surgical Scheduler
WMCHealth Advanced Physician Services
09.2017 - 07.2021
Registered Medical Assistant
CareMount Medical P.C
11.2016 - 09.2017
Registered Medical Assistant
Yorktown Adult and Pediatrics
11.2015 - 08.2016
Admitting Clerk-Patient Access
Westchester Medical Center
01.2012 - 01.2014
Nurse Aide
The Country House Assisted Living
04.2011 - 05.2012
Mobile phlebotomist
Apps Para Medical Services
11.2010 - 12.2017
Staff Assistant
Rogosin / Kidney transplant taken over by The New York Presbyterian Hospital
01.2008 - 01.2010
Registered Medical Assistant
Bartholome Rodriguez, M.D.
01.2004 - 01.2006
BBA - Health Administration
Monroe College
Certified Medical Assistant -
Mandl School, College of Allied Health
AOS - Secretarial Science
Monroe College