Professional travel agent use to fast-paced, deadline-driven environments. Expert in overseas, commercial travel, transportation, and military travel.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Defense and Government Travel Consultant
Cwtsatotravel
06.2023 - Current
Organized trips for military, retiree, their dependents, and civilian personnel that need : Permanent Change of Station (PCS), House Hunting, Temporary Duty Traveler (TDY) Medical, Deployments, and Separation from the Military.
Counsels personnel and eligible dependents on passenger and personal property movements. Reviews official travel orders and determines transportation entitlements. Rank/Grade, when/where they are moving, and if its oversea or in states.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for individuals, arranging for government airfare as well as hotel and rental car reservations.
Advised individuals on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation. Made sure all trip was incompliance to the joint travel reservation (JTR) and Joint travel regulations (JTG).
Supervised payments/exchanges and handled sensitive information such Classified Personal Identifiable Information (PII), Controlled Unclassified Information (CUI), Sensitive But Unclassified (SBU), ( For Official Use Only)
Kept up with government contract carriers, per diem, and the members that use the - Individually Billed Accounts (IBA) or Centrally billed account (CBA).
Assisted several air force bases in states and internationally 150 + phone calls a day, not including emails and walk-ins.
Commercial Print Coordinator
Adams Publishing Group
10.2021 - 02.2022
Generated reports, coordinates travel arrangements for customers and employees. Tracked mileage and reimbursements for trips and for each commercial van. Enforces company polices and procedures on new hires that will travel to other locations.
Reserved commerical rental vans for the transportation of newspapers and provided a background check on individuals that delivered on government and state properties.
Performed thorough inspections of printed materials to guarantee consistent quality and adherence to client specifications.
Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Handled incoming and outgoing shipping and receiving activities. Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
Collaborated with other departments to streamline workflow processes, ultimately improving overall operational efficiency for production and transportation department.
Night Auditor
O'Cairns Inn & Suites
03.2020 - 10.2020
Booked hotels, handling reservations that matched individual's flight times, and rental car times.
Services on behalf of the Department of Defense (DoD), ensuring best practices, cost-effectiveness, and efficient collaboration between the government and the travel industry.
Partnered with military lodging to ensure individuals had rooms for TDY, PCS, and TLF lodging that stayed with in the per diem authorized.
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Quality assurance on night auditing of daily rooms occupancy and hotel revenue.
Controlled cash and credit card payment transactions and ran daily reports to verify totals.
Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Fostered a collaborative work environment amongst all hotel departments through clear communication channels established during shift changes.
Entered and updated sensitive customer information during check-ins and room changes.