Odom Sam
Quincy,MA
Summary
Dynamic customer service professional with over 5 years of experience, transitioning into a Service Desk Analyst role. My strong background in client management and support has equipped me with exceptional communication and problem-solving skills, allowing me to effectively address user needs and ensure satisfaction. I have successfully built long-term relationships through attentive service and tailored solutions, demonstrating my ability to understand diverse client requirements. With a solid foundation in IT principles and practical experience in technical support, I am adept at conveying complex concepts clearly. Eager to leverage my customer-centric approach and technical expertise to enhance IT operations and deliver seamless service experiences in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
IT Consultant
Self-Employment
Lowell, MA
03.2023 - 05.2024
- Experience with Jira Ticketing system
- Coordinated customer support issues with the Senior Consultant to provide timely responses to exceed end-user expectations
- Skilled in software installation, hardware replacement, and upgrading office and antivirus software.
- Ability to diagnose and resolve simple desktop issues related to interoperability
- Proficient in migrating operating systems, ISP home routers set-up, installing switches, running Ethernet cables, and custom-building PCs to meet specific user requirements.
- Experience configuring Wi-Fi cameras and POS systems
- Familiar with network-related activities and support
Practice Liaison
Design Ergonomics
Fall River, MA
03.2022 - 01.2024
- Possess extensive B2B product demonstration and sales execution, ensuring customer satisfaction and maximizing ROI.
- Proficiency to self-learn and adapt new concepts with limited instruction, such as, mastering technical language in dentistry and architectural design with no previous experience.
- Expertise in CRMs: Hubspot.
- Team player who can create and deliver effective training materials for new hires
- Strong ability to manage complex projects with C-level executives
Benefit Specialist
The moore agencies of new england
marlborough, MA
03.2022 - 01.2024
- Strong record of effective communication with clients to reach strategic execution
- Expert at conveying complex material in easily understandable language
- Built influential client relationships through effective face-to-face interactions.
- Ensured exceptional customer satisfaction and long-term partnership development
Education
CompTIA Security Plus Certificate - Cyber Security
CompTIA
08-2024
Google IT Support Professional Certificate -
Google
06.2024
Certificate - Cyber Security
Salve Regina University
Newport, RI02.2021
Master of Science - Healthcare Administration and Management
Salve Regina University
Newport, RI02.2021
Bachelor of Science - Healthcare Administration and Management
Salve Regina University
Newport, RI05.2020
Skills
- Ticketing Systems
- Active Directory
- Power Shell
- TCP/IP
- Subnetting
- IP
- DNS
- DHCP
- Networking
- Wireless Networking
- LAN/WAN
- Computer Architecture
- Networking Protocols
- Presentation Development
- Servers
- Virtual Network Computing
- Workstations/ Desktops/ Laptops
- Troubleshooting
- Computer Hardware
- Computer Software
- Ethernet Cabling
- Microsoft Office 365
- VMware
- Zoom/Skype
- Anti-virus/ Anti-malware
- Problem Solving
- Team Player
- Quick Learner
- Self-starter
- Customer Service
- Interpersonal Skills
- Communication
- Project Management
- Adaptability
- Attention to Detail
- Methodical
Affiliations
- Collegiate Football Defensive Back
Timeline
IT Consultant
Self-Employment
03.2023 - 05.2024
Practice Liaison
Design Ergonomics
03.2022 - 01.2024
Benefit Specialist
The moore agencies of new england
03.2022 - 01.2024
CompTIA Security Plus Certificate - Cyber Security
CompTIA
Google IT Support Professional Certificate -
Google
Certificate - Cyber Security
Salve Regina University
Master of Science - Healthcare Administration and Management
Salve Regina University
Bachelor of Science - Healthcare Administration and Management
Salve Regina University
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